Called on a Thursday, spoke to Monica. She was out with her kids, so we only spoke for a few minutes and arranged to have a call at 10am the following day (Friday).
Never heard from her on Friday. She called me on Saturday and apologized for the delay and provided answers to some of the questions I had from our previous conversation, and she also followed up by emailing me the details.
I wrote back to her saying I was ready to get pre-qualified and asked what information she needed from me.
Never received a response. I ended up working with a different company.