M&M Appliance

This is customer service at its worst.

I recently purchased two appliances (fridge and washing machine there). The sales service was decent. However, the delivery service is a disaster and is probably the reason I will no longer purchase anything there. The scheduling person a) does not plan things very thoughtfully, and b) does not communicate well/at all.

For the fridge delivery, I had specifically stated it needed to happen after 11 am. I received a confirmation call the day before that said they would be there between 7 and 11 am. After some back and forth, they said they could move it to after 12 pm. At 10:30 am the next day, I received a text that said they would be there in 20 minutes.

The washer was even more fun. Was scheduled to arrive between 12 and pm, and I was to receive a call 30 minutes priort to delivery. At 4:40 pm I called to inquire and was told that they forgot to tell me they would be late, but they’d be there between 5:30 and 6. Too bad I had a commitment at that time.

So we rescheduled for the next day, same time window. Again, nobody showed up. At 6:30 pm (this was on a Saturday) somebody called and said they were on their way. Well, I was no longer home.

When I tried to reschedule, they could not accommodate the 2 days I requested and suggested, they could come out 8 days later, so 2 weeks and 2 days after the initial order was placed. Now I am taking time off at a new job to get the washer sooner.

This is customer service at its worst.

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4 reviews on M&M Appliance

  1. M&M Appliance Sales and Service Bad Service Provide.

    I was disappointed with their follow-up support. They failed to correctly install the appliances the first time, and were pretty shoddy on the second go-around. Asked for a follow-up call to register my concerns and never heard back from their Alexandria store. Would have gone to a big box store to get the appliances had I known about the poor service.

  2. Horrible Customer Service Experience:

    Horrible Customer Service Experience: We ordered a dishwasher from them and scheduled delivery. I took the afternoon off of work to wait for the delivery people. Upon arriving to my home, I gave them a call to verify the delivery time. The sales person told me the dishwasher was on back order and he forgot to call me and tell me. He apologized and offered to waive the delivery fee.

    The delivery fee was never credited to my credit card. About a week later, he called to tell me that the dishwasher was in and could be delivered. We scheduled the delivery for the following Saturday. They called the day before to confirm that delivery would be between 7 and 9 am. When they didn’t arrive by 10, I called to check in on the delivery status.

  3. I was disappointed with their follow-up support.

    I was disappointed with their follow-up support. They failed to correctly install the appliances the first time, and were pretty shoddy on the second go-around. Asked for a follow-up call to register my concerns and never heard back from their Alexandria store. Would have gone to a big box store to get the appliances had I known about the poor service.

  4. I'd definitely go back for future appliance needs.

    We bought several high-end appliances at M&M about three years ago and needed a new rubber seal for our French door refrigerator. I sent an email and got a very helpful, thorough reply by phone.

    The person who called was polite and knew his business, he was able to explain exactly what I needed to do. I’d definitely go back for future appliance needs.

S Street Northwest 2001
Washington 20009 DC US
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Reviews:4
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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