DAMAGED our furniture, DAMAGED our walls, and RIPPED OUT GOUGES in our driveway! Mighty Movers is WORST MOVING COMPANY and unprofessional movers, and RUDEST staff (Cliff and Hannah)! This company created a NIGHTMARE for us!
If you are expecting professional movers, that is not what you will get. Here, the extra dollar would have been worth it! And the management is far less professional than the movers! BE WARNED!
After collectively doing 25+ moves between my husband and I, this was the most horrible moving experience I have ever heard of, with the most unprofessional and disrespectful employees and owner–yelling, screaming, and name calling. I cannot warn you any stronger–DO NOT USE THIS COMPANY!! I’ll get into the actual move below, but I’ll start with what prospective clients need to know most.
The movers literally (1) made significant gouges in, and ripped paint off of, three walls (dropping furniture down the stairs and kicking furniture up the stairs), (2) forced their truck on our driveway that did not fit, high-centering it and ripping our parts of our driveway, (3) caused gouges in our nice wood furniture, (4) carried furniture (e.g., a bar) improperly, causing the top of it to become nonsecure from the bottom portion, and (5) laughed when they dropped boxes/furniture and caused damage to the walls.
Then, when we were trying to get assistance from the company for the damage to the walls and driveway, (1) Cliff, the owner was non-responsive, didn’t return calls, and was generally hard to get a hold of, (2) Cliff eventually came out and was rude, said didn’t think any of it was a big deal but would fix it, and that he would have left some of our furniture at the bottom of the stairs saying it was too large (even though he had yet to see it, and other movers had no problem),
(3) Cliff hung up on us when we asked who the contractors were and when they would come to fix the damage, (4) Hannah called back and when we tried to explain what happened, she began interrupting and yelling and screaming and even name calling–she said she wouldn’t listen to us, that they were not legally liable for any damage and didn’t have to pay us anything, and would give us $300, take it or leave it.
She then kept repeatedly yelling to tell us how much we want, and we tried to explain that we would need someone to give us an estimate on the driveway and asked whether they had gotten an estimate themselves and that’s when she hung up (it is recorded since they said we have to take them to court to get anything from them–luckily,
I’m a litigator, so heed this warning especially if you have to pay someone to enforce your rights–with this company, you will have to). I WILL UPDATE THIS AFTER THE COURT PROCEEDINGS.
If you want more info of this nightmare… The movers indicated that they might scratch a wall taking a box spring up the stairs, we said we didn’t think it was necessary but would understand a scratch. The young girl carrying the box spring didn’t have the strength to carry it and dropped it, which is what caused the initial scratch. We were irritated by the damage to the wall and that she laughed at it.
We thought they would take more care going forward, but they didn’t and seemed to take the fact that we understood a scratch, that was cart blanche to take no care with our home and belongings–we then saw them kicking another box spring up the stairs (their kicking jammed it into 3 walls), and we would see boxes tumbling down.
They dropped our safe several times and are surprised (happily) that the porch and tile foyer isn’t damaged as well. We spent significant time explaining where everything went, in addition to it being labeled, but many boxes ended up in completely random places (kitchen and master bedroom in basement and garage).
EVEN WORSE THAN ALL THE DAMAGE, was how we were treated by Cliff and Hannah. It is truly appalling–a little dignity and respect goes a long way, which was completely lacking here. When we called the company to discuss this damage, they were very hard to get a hold of and rude. The owner, Cliff, came out to look at the damage and said he would have just left box springs at the bottom of the stairwell and not tried to carry them up,
that they were too big–mind you, he said this before even seeing the box springs. Other movers had been able to move those same box springs in tighter stairwells.
He said he would have the walls fixed and would send out a contractor. He looked at the driveway and said it was not a big deal but he would have it fixed. But, after Hannah’s screaming, hanging up, and not answering our calls, we are assuming they have closed the door on us and no intention of repairing any of the damage they caused or responding to their responsibility.
Again, if you are expecting professional movers, that is not what you will get. And the management is far less professional than the movers! BE WARNED!