While I see Michael Fooshee – Verity Mortgage has lots of positive praise, I did not have the same positive experience.
From the beginning, I explained what I was looking to achieve and Michael and his assistant Jerry assured me they could help.
They were also aware of my closing date (6 weeks away). From that moment on, it was an absolute nightmare.
Not only did they not provide the loan I asked about, they kept repeatedly asked for the same documents over and over again.
It was only after I told them I would be using a different broker that they gave me the loan type I originally asked for.
When I would ask questions they would not respond.
I asked if they could provide me a list of the documents I would need to provide them so I could be prepared; they refused or would ignore my requests.
This would create unnecessary stress and I would be told I had 24 hours to return the requested documents; regardless if I had already sent them to them.
Just when I thought they couldn’t be any more unprofessional or any worse, they actually did not send me the required disclosures in time for my closing and we had to push closing back to accommodate their mistake.
The worst part is I live out of state and had plane tickets to fly in for closing and back out the same day.
They knew this the entire time and yet, given 6 weeks, they still couldn’t complete the paperwork in time and I had to pay last-minute full-fare for a new plane ticket.
They didn’t even apologize for their blunder. They asked my realtor to call me and give me the news.
I will never work with them again and high recommend you do your homework with this guy before engaging him for your loan.
UPDATE: I received a FedEx package today with papers to be signed. We closed 2 weeks ago and apparently the disclosure paperwork they didn’t send me in time had the wrong date! They just can’t get anything right.
UPDATE: in reference to Mr. Fooshee’s response, the reason I insisted on written communication is because they failed to follow through on anything I told them verbally.
While I would like to believe vernal communication should be enough, I quickly learned with Mr. Fooshee I needed more. ,
Even in writing however, they tended to ignore my questions. I advise caution when dealing with him or his staff.