My experience with Megastar Financial and Matt Berry was terrible. I work in the housing industry, and am therefore familiar with some of the available products (i.e. down payment assistance).
When Matt said he would look into these products for my loan, I thought that he would.
When it was closer to my actual closing date I asked him about a particular program, again he said he would look into it.
Finally, within one week of closing I asked again about the down payment assistance, and he said it was too late, we would have to postpone closing, and made it seem like a real hassle.
When he told me that in an email I tried to call him to talk about it and his voicemail was full (better customer service is available elsewhere).
So I sent an email without being too over the top angry, and the first thing he said when he called me back was “I didn’t read your email but wanted to talk to you…” (I took the time to write out my thoughts, take the two minutes to read it!)
He did not come to my closing, he did not send a card or even say thank you for choosing Megastar.
There are many other lenders out there who will treat you much better than Matt and Megastar.