During my search for a new accountant, I came across MBS Accountancy Corporation. Because their review was great and other online searches yielded generally favorable results, I decided to reach out to them for assistance.
I spoke with Cassidy, one of the firm’s partners, who provided me with some helpful information, including a general quote for tax preparation services of $150.00.
Several months later, thinking back to my initial contact with MBS, I decided to schedule a tax consultation.
Their operations manager quickly responded to me and was very professional; I had high hopes.
When I arrived for my appointment, the office was undergoing some remodeling and/or large scale technology overhaul; things were a bit chaotic.
I sat down with a tax professional who interviewed me briefly and inquired about my needs.
When I explained why I was seeking the help of an accountant and inquired about pricing, she informed me that she’d have to “check with one of the partners.”
Cassidy came in and informed me that it would cost $250.00 for their services.
When I inquired about the pricing difference and reminded him of our conversation, he responded in a condescending tone with words to the effect of: Well, I obviously gave you good advice when we talked.
That’s what we charge, it’s up to you what you want to do.
He burst out of the room and made things very awkward for me and the staff member that had been interviewing me.
This encounter led me to seek help elsewhere. In short, I realize that professional help can cost you a pretty penny; however, for a premium price, I expect exceptional service.
Instead, I left MBS feeling like my money and business was unwanted. MBS claims that their use of technology makes prices more affordable– maybe that claim applies only to certain types of transactions.