Mattress Firm Tenleytown

Don't go here to buy a mattress.

Don’t go here to buy a mattress. The customer service is horrible. Go down the street to Mattress Warehouse and ask for either Jay or Clarence. They are superb! The saleperson here is just rude, not attentive, and just an ass. If you decide NOT to buy something from him, he’ll make a snide comment. The funny thing is that we ended up buying over 5K worth of stuf, but we went next door to mattress warehouse. We would have bought from here if the customer service was better. This place is horrible. Stay away! I would give it negative stars if that was possible. From the moment we walked in, we couldn’t get out of here fast enough.

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3 reviews on Mattress Firm Tenleytown

  1. Mattress Firm Tenleytown Is Not Service Provide.

    Store was closed during hours it had posted as Open and the phone number didn’t work.

  2. I purchased a mattress set today so it hasn't been delivered yet.

    I purchased a mattress set today so it hasn’t been delivered yet. Chima helped me select a mattress that fit my needs and my budget. He was courteous and knowledgeable and patiently answered all of my questions.

    There was no pressure. If things go as well with the delivery I will upgrade my rating. Ask for Chima if you are in the market for a new mattress. You won’t be sorry. He told me that he transferred to this store about a month ago.

  3. I had a great experience here.

    Tony was patient. He answered all of the questions I had. He didn’t hard sell. He noticed when I was trying to make up my mind and left me to myself to figure it out. They were flexible with how I could pay.

    They deliver on Sundays (Mattress Warehouse does not). I comparison shopped between Mattress Discounters and Mattress Warehouse and felt like Mattress Discounters was willing to work harder to get my business.

Murdock Mill Road Northwest
Washington 20016 DC US
Get directions
Reviews:3
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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