Mattress Firm Capitol Hill

the bed you try in the store is NOT the same as the one that will come to your

Ugh. This place sells crap. Also, the bed you try in the store is NOT the same as the one that will come to your door. The one that comes to your door will be a piece of crap that is super soft in the center and causes you to roll to the middle and sink half-way in. Nevermind the fact that it is called “back supporter” in the brand name. They know they sell crap, so they tell you they are giving you a warranty and then they make all these fake scientific studies to prove to you that you don’t deserve the refund. They send out an inspector who will act all official and do tests that have very little to do with mattress functionality and then they tell you it is fine. All they really prove is that the mattress isn’t visibly sagging. I didn’t buy a matress so that is looked nice, but they seem to not realize that.

It looks like other people here had the same experience. I spent $1000+ on a p.o.s. that is worth about $50. If you call that a discount, then yeah, shop here.

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3 reviews on Mattress Firm Capitol Hill

  1. Thank you Vivian and Yemis.

    Haven worked in a customer service for sometime, I truly appreciate the effort and help that was rendered to me by Yemis and Vivian at this store, they worked hard to get me satisfied in a no pressure approach. They were determined to get me the best that my budget can accommodate.

    They were asking all the questions that I never thought about, they dug deep to the root of my sleep problem, at least most of it. My advice, when you shop at this store be patient and they will get you the right bed within what your budget can afford. I will definitely shop here again. Thank you Vivian and Yemis.

  2. I brought my first big ticket furniture (a bed) when I moved into the house. The lady at the store

    I brought my first big ticket furniture (a bed) when I moved into the house. The lady at the store, Vivian was extremely patient, nice and able to answer my questions about the type of beds and the ones I sampled..and I tried on a lot of different beds! Because I just moved into a new house, I was desperate for a bed.

    Vivian called around to see if the bed can be delivered earlier than usual. I got my bed a few days later. The bed I bought is the best furniture decision I have made in my life. I know people are entitled to their opinion but I will have to say that I had a totally different experience than some of the reviews I see here. So, go try it and make up your own mind.

  3. My wife and I were very happy with our experience.

    My wife and I were very happy with our experience. The staff was great and offered multiple choices without being pushy. The price for a quality Queen size bed was VERY reasonable and the Sunday delivery went more smoothly than expected. Overall, very impressed with this store!

7th Street Southeast
Washington 20003 DC US
Get directions
Reviews:3
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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