Matthew’s Nationwide Moving
I do not do online reviews of companies
I thought I completed this review in Nov 2016 but I didn’t see it so I’m posting it again.
Under normal circumstances, I do not do online reviews of companies, products and/or services but felt compelled to do so after my experience with this company. Contacted several moving companies for quotes for upcoming move. Decided to go with Matthew’s Nationwide Moving not because of price but because of the numerous positive reviews. Provided the company with a comprehensive list of items to be moved via email. All items were wrapped and boxed. I only required a crew to load and unload. Was given a very competitive quote at $100/hour for a 2 man crew + truck. The problem started the night before the scheduled move (around 9 PM)when the owner called and advised me that he would recommend a 3 man crew (at a higher price) because of the amount of items I had. This was odd and confusing because I provided the comprehensive list and was told that the move could be done with the 2 man crew. I was questioned if boxes were going to be moved which were clearly listed on my list to which the owner advised he only briefly looked over it. After a lot of back and forth, he said since I hired a 2 man crew he could definitely do it but it would take them more time. Then I was advised that if I cancel, I would lose my $100 deposit EVEN THOUGH it was the company that called me at the last minute and attempted to change the terms of the agreement. The whole thing felt like a shakedown for more money so I ultimately cancelled and lost my deposit. My wife and I got the feeling that the 2 man crew would not move as efficiently as possible to prolong the move to get more money. Buyer beware! There are other moving companies who will give you honest quotes for estimated time based on the items you are moving. This company lacks integrity and should re-evaluate their business processes. When a comprehensive list of items to move is given to your company, you should take the time to review the list and address any concerns BEFORE you take a deposit instead of telling customers that everything looks good. Thankfully, I was able to hire another service to assist with moving through UHaul of all places. I hired a 2 man crew at a fraction of the costs of Matthew’s Nationwide Moving and the load/unload was completed within 4 hours.
The most inconsiderate person to deal with. Not a professional at all. Nothing but false promises and fake reviews. You will be sorry!
I would definitely use them again.
Great moving experience! Sam and Diallo are rock stars! Careful, helpful, cheerful, they were fast and efficient. The best I’ve seen, and I’ve ton a ton of moves. I would definitely use them again.
Probably the best move experience I have ever had.
Mathew’s moved me from my apt to a new condo in Crystal City last week and it was a great move. Alex and Dave got me out and in in one day and it was amazing how careful they were and how professional they were. Probably the best move experience I have ever had.
Customer service terrible. Lady would not listen to me
Customer service terrible. Lady would not listen to me. I couldn’t get my question answered and then she hung up on me saying she didn’t have to take that. I asked her to listen to me twice. But she kept talking over me. Not like I swore at her. I’m not an unreasonable consumer.
Matthew you may want to retrain your staff! I recommend you try elsewhere as Matthew doesn’t need your business. Avoid the frustration of terrible customer service and look elsewhere.
Matthew’s Nationwide Moving Not Good Service Provide.
Under normal circumstances, I do not do online reviews of companies, products and/or services but felt compelled to do so after my experience with this company. Contacted several moving companies for quotes for upcoming move. Decided to go with Matthew’s Nationwide Moving not because of price but because of the numerous positive reviews.
Provided the company with a comprehensive list of items to be moved via email. All items were wrapped and boxed. I only required a crew to load and unload. Was given a very competitive quote at $100/hour for a 2 man crew + truck.
The problem started the night before the scheduled move (around 9 PM)when the owner called and advised me that he would recommend a 3 man crew (at a higher price) because of the amount of items I had. This was odd and confusing because I provided the comprehensive list and was told that the move could be done with the 2 man crew.