Marlo Furniture Warehouse & Showroom

Do not shop here!

please beware buying from this location, if you can visit another retailer please do. worst experience in my 31 years of living. poor customer service, poor management. unable to ever reach customer relations or corporate im not sure how these people are even still in business!!!!!!! if i could give no stars i would but for some reason Dirty Scam wont allow it.

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4 reviews on Marlo Furniture Warehouse & Showroom

  1. FAKE LEATHER!

    FAKE LEATHER! Purchase a set of high end leather sofa and love seat including additional warranty. Within a year leather was losing color i.e. going from dark brown to white (real leather doesn’t lose color). Marlo would not stand behind their product. The warranty sold through Marlo is based in FLA they also would not look into issue.

  2. This is unacceptable!

    BUYER BEWARE!!! I went into the store on May 25th and purchased three bedroom sets. The sales person handed me my receipt and told me someone would call to schedule a delivery with in 2 to 6 weeks. I never looked at my receipt, I just put it in my purse and left. I called June 21st and asked when would someone be calling me about delivering my furniture. The costumer rep said, “Ma’am furniture won’t be delivered until the end of August beginning of September.

    You have a special order.” The sales rep or the cashier NEVER said that. Well, here we are September 20th and still no furniture. I called and another costumer rep said that they still don’t have the furniture in stock and their policy states you can’t get a refund. This is unacceptable!

  3. DO NOT BUY ANYTHING FROM THEM!

    BUYER BEWARE! They are deceptive in their sales, the furniture is junk and their service is non-existent! BUYER BEWARE! They are deceptive with their “extended warranty” which is not a warranty at all and they assure “we will take care of it”. We purchased a $2,000 sofa (and that was 1/2 of list price!). It was delivered 3 weeks later. We immediately had problems with the recliner portion that just flops back at varying times. I called service for a warranty issue – they took almost 4 weeks to respond and then said they could only service if I sent them pictures of the problem.

    I sent the pictures of the recliner back – I tried to explain that the problem was in the recliner not holding an upright position. They never responded. I called several times to get update. Always told “someone will get back to you within 5-7 days” that went on for months. Then within a week of 1 year from purchase I filed a new claim with the same problem, because the problem continued and the poor quality of this furniture is now fully evident.

  4. I will not shop at this location again.

    If there was an option for no stars I would have selected it. My Marlo’s experience was horrible. Not only was I miss lead by the sales person when I purchased the high dollar items, but I was also offended by my perception of the lack of professional of several of the employees.

    For four weeks straight I was told that my furniture would be in the following week, but each week I was disappointed and told something wrong/damaged in my order. After way too many calls and visits to the store I had to speak to, two managers to finally cancel my order.

    It took almost 40 minutes to get a refund because the front desk attendant didn’t know how to work the system. The phones were out of order and there was a lot of confusion on what to do or who could “ok” the cancellation. I will not shop at this location again.

Marlo Lane 3300
District Heights 20747 MD US
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Reviews: 4
Reported Loss : 100 $
Severity of Scam : Extremely Low
Reported by : Anonymous
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