Malibu Wine Safaris is a complete joke, don’t waste your time. My boyfriend and I were so looking forward to a peaceful relaxing day together but when we get there they have issues finding our reservation and end up scrambling to put us into a tour even though we made our booking in advance.
Because they were so unorganized we ended up not being able to sit together, which really pissed my boyfriend off but we didn’t want to make that big a deal about it. The whole thing was so rushed, they just shuffle you from one thing to the next, making it feel like some conveyor belt in a factory. The wines are mediocre at best. My biggest grievance is with their customer service.
My credit card was charged incorrectly and when I spoke to the woman at the desk she said the refund would be issued within 7-10 days. After the ten days passed and my card was still not refunded I call and the woman I spoke to states that the person who handles the refunds only issued them once a month, which in itself it an absurd policy, but she promises this person will call me back.
Two weeks later still no refund and no phone call back from this mysterious refund woman. Only after multiple phone calls and messages not returned, only after I state that I will dispute the charges with my bank does someone call me back.
The woman I spoke to gave a laundry list of excuses as to why no one called me back and then proceeded to tell me that it will take an additional 10 days to actually have the refund processed, and not in a very polite or courteous way at all. I can not in good faith recommend this place to anyone. Everything about it was disappointing.