Mainline Security

Horrible feeling

Locked myself out of my place and needed fast entry back in.

The staff members I spoke to were not friendly to talk to at all and very unaccomodating to someone who just got locked out of their place. But I’m in a hurry, I can tolerate this.

I was quoted that they’d arrive in 5-10minutes, didn’t have anyone arrive until 20minutes later. Pretty annoying but still a rather minor issue.

Finally the locksmith gets here, asks a couple questions about the lock and gets to it, it’s a pretty strict business transaction at this point. The locksmith spends 20-30 minutes trying to get the lock open (very standard lock mechanism) and finally gives up and drills the lock open… *facepalm*

He does re-do my old lock but it’s pretty frustrating that every step of this process was met by poor professionalism and poor workmanship.

For someone who is in an older profession such as locksmithing, you’d think customer service would be higher on the list of things to focus on instead of trying to gouge customers who have been locked out of their own place and are in a hurry (a horrible feeling).

I CANNOT recommend this place to anyone as I’ve had the chance to speak to other local locksmiths and they have been pleasant to speak to, seemingly honest about their availability, and quoted me a slightly lower price with all of the guarentees.

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5 reviews on Mainline Security

  1. this place is quick.

    Needed copies of 2 keys. I was in and out in 5 minutes with the copies, and I am a happy customer. If you need copies of keys and you’re nearby, this place is quick.

  2. Great place.

    Go here if you need any key copying done. They do everything, are very fast, and knowledgeable.

  3. very nice people.

    great service and very nice people.

  4. I highly recommend their services to anyone!

    We have had an account with Mainline Security for years now and they are fantastic! They do everything from making new keys for our employees/residents to installing security locks and door hardware for an entire building,

    and even responding promptly to emergency lockout calls–everything we could ever ask for! They are very professional and work well with our manager and residents. I highly recommend their services to anyone!

  5. Great service

    Great service – friendly, quick as can be.

7th Street 617
San Francisco 94103 CA US
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Reported Loss :90 $
Severity of Scam :High
Reported by : anonymous
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