Locked myself out of my place and needed fast entry back in.
The staff members I spoke to were not friendly to talk to at all and very unaccomodating to someone who just got locked out of their place. But I’m in a hurry, I can tolerate this.
I was quoted that they’d arrive in 5-10minutes, didn’t have anyone arrive until 20minutes later. Pretty annoying but still a rather minor issue.
Finally the locksmith gets here, asks a couple questions about the lock and gets to it, it’s a pretty strict business transaction at this point. The locksmith spends 20-30 minutes trying to get the lock open (very standard lock mechanism) and finally gives up and drills the lock open… *facepalm*
He does re-do my old lock but it’s pretty frustrating that every step of this process was met by poor professionalism and poor workmanship.
For someone who is in an older profession such as locksmithing, you’d think customer service would be higher on the list of things to focus on instead of trying to gouge customers who have been locked out of their own place and are in a hurry (a horrible feeling).
I CANNOT recommend this place to anyone as I’ve had the chance to speak to other local locksmiths and they have been pleasant to speak to, seemingly honest about their availability, and quoted me a slightly lower price with all of the guarentees.