Incompetent, horrific and cheating. Just several words that come to mind when I want to describe my experience with this company.
Magnolia Plumbing has been servicing my water heater for many years and since I live out of state and rent out my unit I haven’t had a chance to replace them as a service company. No more!!!
I called Magnolia to to determine the reason for water pooling in a water heater pan. My credit card number was requested by the scheduling department and I was assured that no charges will be placed on it without my authorization. The technician did come on time and called me to tell me that the water heater was leaking and needed to be replaced. The water heater that Magnolia installed 4 years ago. But wait, now they claim they didn’t have a record of every replacing my water heater
so they didn’t want to take responsibility for the replacement and warranty. Well, 4 years is way too soon for a water heater to be replaced so I did bother this time to call another company to get a second opinion. Surprise, surprise, the water heater was not leaking. It was a pipe above the water heater that was dripping water into the pan. Fixed in 10 minutes, done.
Now the interesting part. I was not only charged for an incompetent service call but my card was charged additional $421 for no reason. After I placed a call to Magnolia I was told that, they had no record of it. How convenient. Why don’t we cheat our customers into buying a new water heater, charge their credit cards and then claim we don’t have a record of it. Great way to get some money out of our customers hoping they are not going to review their credit card statements.
Save yourself time, energy and money and go somewhere else. The bombastic statements about quality of work the company puts out and the “I regret you were disappointed” messages from the owner obviously do not do any good to the customers.