Mac Nail Spa

Very Unprofessional

I made an appointment earlier in the day around 11:00am for a 6:30pm appointment. Before my boyfriend came in from the car, I told them I was excited because it was his first pedicure ever and they seemed friendly and eager as well. We arrived about five minutes before 6:30 and had to wait about 10 minutes to get the water in the bowls then waited 30 minutes following for just myself to start being helped. In the meantime, a woman walked in without an appointment for a manicure who they began to help before even saying anything or setting up for my boyfriends pedicure.
At 7:15 (45 minutes after the appointment time) my boyfriend decided to take his feet out as he was not being helped whatsoever and it seemed they had no plan to start. They began to cause a ruckus saying ‘no, put your feet back in’ when he and I were both truly over it.

Very unprofessional establishment that has a cute atmosphere but pedicure water was cold, no jets, there is not a massage chair even though other reviews stated there were and the ‘hot stones’ were no hot as they sat next to the bowl for 10 minutes.

Following the pedicure she attempted to give me a glass of water and the cup had a crack in it. Then when I went to leave and put my shoes back on instead of offering the foam flip flops, she wrapped my feet with plastic wrap(see photo). UNREAL! Obviously by the time I arrived home my toes were smudged because of course plastic wrap will do that…

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Reported Loss :140 $
Severity of Scam :High
Reported by : anonymous
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