M Spa

The Receptionist Had no interest

Worst Massage I have ever had…………
For the price and the look of the facility it appeared there would be some sort of quality. All I got was some pokes and severe lack of any technique or style. We spoke about areas to focus on and pressure however this was ignored. Usually massages go too quick however wanted this to end a few minutes in. I was hopeful that my partner had a good experience as it was my gift to him – unfortunately this was not the case and also got a horrible massage. We have both had a lot of massages some great, some good, some average but have never left feeling this bad. If it was a cheap massage I would probably not be as upset as you know there is always a risk. Totally shocked as I did not expect such a lack of professionalism.

Paid for 50 minutes however one of us only got 30 minutes………
Booked for two people at 515pm. We arrived at 5 with plenty of time to check in and fill out paperwork. I knew we would be in separate rooms as when I booked it was explained the rooms were too small for two. Unfortunately when my massage was done my partner was already waiting in the lobby showered and fully dressed and had been waiting 20minutes. It was a surprise gift so he just assumed it was a 30 minute massage and didn’t say anything.

Receptionist had no interest in our experience………. told us one person was booked at 5pm and not 515. Why the hell would I book for a couple at separate times? When we turned up at 5 there was no indication that one of us was late and should hurry. To make good he offered a discount card for next time then asked how much I wanted to tip. I graciously left the discount card behind.

The only positive thing I can say is the venue is clean and looks nice.

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9 reviews on M Spa

  1. M Spa Bad Service Provide.

    This was the first bad massage I’ve gotten at Mspa. I think fingerpainting in olive oil is the only way I can describe it. Maybe the guy was tired because it was 4:30. I should’ve known when he didn’t quite know which type of massage I signed up for; I told the front desk guy, and was given 15% off, but it should be a retake, because I’ve been a loyal customer.

  2. It was the worst Spa ever!

    Well what can I say! Don’t go to M-Spa if you are looking for a REAL Spa!
    This place is just a little rink dink spa! They charge more then Ritz- or Willam Burk

    I got waxed and my skin was burned and bleeding for two days! I have goten wax for many years and this never had this happend! The owner did’nt do or say anything to make it better! It was the worst Spa ever!

  3. which I found a downright violation of federal law.

    Sent my boyfriend here for a mani pedi. I dropped him off (he has a third leg so often has trouble getting around with all that weight between his normal legs). The guy at the front desk (Yuri?) was a complete and utter jerk.

    He truly thinks he’s got a very powerful job or something. Wake up call: you are a receptionist at a day spa. Also they charged extra for the pedicure on the third foot, which I found a downright violation of federal law.

  4. Their massages are so amazing!

    Their massages are so amazing! The facilities are very nice and clean and everyone there is so sweet. The waiting room has water and tea while you wait (which is normally very short). I recommend booking an appointment ahead of time to save the heartbreak of not being able to get in!

  5. The owner did'nt do or say anything to make it better! It was the worst Spa ever!

    Well what can I say! Don’t go to M-Spa if you are looking for a REAL Spa!
    This place is just a little rink dink spa! They charge more then Ritz- or Willam Burk

    I got waxed and my skin was burned and bleeding for two days! I have goten wax for many years and this never had this happend!

  6. This was the first bad massage I've gotten at Mspa.

    This was the first bad massage I’ve gotten at Mspa. I think fingerpainting in olive oil is the only way I can describe it. Maybe the guy was tired because it was 4:30. I should’ve known when he didn’t quite know which type of massage I signed up for; I told the front desk guy, and was given 15% off, but it should be a retake, because I’ve been a loyal customer.

  7. Bad Service Provide

    Super clean facility, and polite front desk staff. Small but OK locker area, with 2 adjoining showers and small steam room. Based on other reviews below, I requested and scheduled a massage with Matthew. He was pretty aggressive (sometimes painfully so), and was really big on breathing awareness. The weird thing was what he put over my eyes – like a blindfold – which was unnerving and claustrophobic and uncomfortable in that your eyes had to stay closed and it was freaking out my contacts.

  8. It was such a great experience, I highly recommend!

    Their massages are so amazing! The facilities are very nice and clean and everyone there is so sweet. The waiting room has water and tea while you wait (which is normally very short). I recommend booking an appointment ahead of time to save the heartbreak of not being able to get in!

    The massage itself was so wonderful! You can choose from gentle to medium to strong. Gentle/medium was perfect; they massage your whole body in a very nice, low lit private room. It was such a great experience, I highly recommend!

  9. I love this place.

    Ok. Tyler and Bank are seriously the most fantastic massage therapists I have had the experience of working with. Actually every therapist i have seen at M Spa has been a pro and 100% worth it. I love this place.

Reviews: 9
Reported Loss : 365 $
Severity of Scam : High
Reported by : Anonymous
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