I heard a lot about the comfort that Egyptian cotton sheets and hence decided to buy one from Luxor Linens. I am very much precise about purchasing items and especially if it carries cost. Luxury items are mostly vulnerable but I knew that Egyptian cotton sheets are pilling proof. So, without wasting a second, I decided to buy them through Luxor Linens.
I know my decision for investing $250 for these Egyptian cotton sheets was not incorrect but I went wrong in choosing the vendor. Luxor Linens talks about the customer experience and says that they can do anything to provide the best deal and perfect customer experience.
However, they are just opposite of what they claim to be. I had never touched the fabric of Egyptian cotton sheets but have researched that they do not pill for good number of years. While making my purchase, I was not able to identify if the Luxor Linens were giving me the real Egyptian cotton sheets or some cheap stuff.
I soon understood the fraud that they committed with me. The sheets started pilling after only a couple of wash and it became entirely rough and uncomfortable to tolerate the inconvenience. 250 dollars have a huge worth and I couldn’t have let that money go waste for nothing.
I contact Luxor Linens and complained about the condition of the sheets. I also told them how unsatisfied I was. But, instead of offering me a replacement or 100% refund, they offered me 15% refund of the purchase amount or extra 90 dollars for a replacement.
It was not fair on my part. I paid so much for something I never wanted and now they wanted me to pay $90 extra to get what I needed. Is this their new way of making extra money for the undesirable products or did they want to clear their old stock.
Either ways, I denied their offer and wanted a complete refund or replacement. They did not reply. I emailed them numerous times. Finally, after a lot of effort, they offered me another deal. They said they will be upgrading the sheets for a much better quality for extra 80 dollars.
I liked that option and it was much better than the previous one. So, I emailed them back with acceptance. However, they did not reply with any further details. They went dumb as well as deaf.
First of all, they gave me something that was not worthy of a penny and took $250. Afterwards, to rectify their mistake, instead of refunding me the entire amount they wanted $90 for taking back their own filth. Later, they came up with a better deal for upgrading the sheets, but never accomplished it even after my approval.
This is how they torture their clients and if that is so, I would never ever use them for my future purchases and would also alert my friends and relative to stay a mile distance away from their shop. Luxor Linens have no understanding and commitment. They are liars and should be banned for fooling customers.