Luxor Linens Reviews

Luxor Linens plays with customer’s money and experience

I heard a lot about the comfort that Egyptian cotton sheets and hence decided to buy one from Luxor Linens. I am very much precise about purchasing items and especially if it carries cost. Luxury items are mostly vulnerable but I knew that Egyptian cotton sheets are pilling proof. So, without wasting a second, I decided to buy them through Luxor Linens.

I know my decision for investing $250 for these Egyptian cotton sheets was not incorrect but I went wrong in choosing the vendor. Luxor Linens talks about the customer experience and says that they can do anything to provide the best deal and perfect customer experience.

However, they are just opposite of what they claim to be. I had never touched the fabric of Egyptian cotton sheets but have researched that they do not pill for good number of years. While making my purchase, I was not able to identify if the Luxor Linens were giving me the real Egyptian cotton sheets or some cheap stuff.

I soon understood the fraud that they committed with me. The sheets started pilling after only a couple of wash and it became entirely rough and uncomfortable to tolerate the inconvenience. 250 dollars have a huge worth and I couldn’t have let that money go waste for nothing.

I contact Luxor Linens and complained about the condition of the sheets. I also told them how unsatisfied I was. But, instead of offering me a replacement or 100% refund, they offered me 15% refund of the purchase amount or extra 90 dollars for a replacement.

It was not fair on my part. I paid so much for something I never wanted and now they wanted me to pay $90 extra to get what I needed. Is this their new way of making extra money for the undesirable products or did they want to clear their old stock.

Either ways, I denied their offer and wanted a complete refund or replacement. They did not reply. I emailed them numerous times. Finally, after a lot of effort, they offered me another deal. They said they will be upgrading the sheets for a much better quality for extra 80 dollars.

I liked that option and it was much better than the previous one. So, I emailed them back with acceptance. However, they did not reply with any further details. They went dumb as well as deaf.

First of all, they gave me something that was not worthy of a penny and took $250. Afterwards, to rectify their mistake, instead of refunding me the entire amount they wanted $90 for taking back their own filth. Later, they came up with a better deal for upgrading the sheets, but never accomplished it even after my approval.

This is how they torture their clients and if that is so, I would never ever use them for my future purchases and would also alert my friends and relative to stay a mile distance away from their shop. Luxor Linens have no understanding and commitment. They are liars and should be banned for fooling customers.

 

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2 reviews

  1. Pissed off

    So pissed about this ! I decided to splurge and get my GF luxury monogrammed sheets for Christmas. At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino (Stripe) 1200tc Egyptian Cotton sheets with monogramming and gift packaging

    Issue 1:

    Delivery was guaranteed for Dec 23rd I only got them on 26th 🙁 understandable companies get slammed with orders for the holidays but I shouldn’t have been “GUARANTEED” the delivery in this case

    Issue2

    The sheets in gift box on their website clearly shows their logo in gold which is whatI thought I was getting plus our initials on the pillow cases …. well I was wrong they did not look like they did on the website !

    Their gift box

    http://www.luxorlinens.com/images/D/White_giftboxWeb-02.jpg

    issue 3: When the sheets finally arrived they were packaged very nicely so I didn’t think much of it when the my GF opened the box she was super excited to see the sheets with our initials on them.

    she immediately went to laundry room to wash them so we can get them on the bed…… long story short I noticed after the sheets were washed that they were not STRIPE as I requested but SOLID.

    Product I ordered

    http://www.luxorlinens.com/Valentino-Stripe-1200tc-Egyptian-Cotton-Sheets-Collection-p-17565.html

    Product They sent me

    http://www.luxorlinens.com/Bed-Linens/Sheet-Sets/Valentino-1200-thread-count-Egyptian-Cotton-Bedding-Collection-p-17564.html

    Issue 4: I am no so so impressed with the quality as I thought I would be, they are nice sheets but not like what I expected from the description on their website

    I immediately contacted LuxorLinens.com customer service. This is time a different buy answered the phone he was def not as nice as the original guy who I placed the order with. When I told him I want to return the sheets I was told they cannot accept returns on monogrammed or washed items and the rep directed me to their customer service page.

    http://www.luxorlinens.com/Customer-Service-sp-13.html#easyret

    Well this is crock off *** because it doesn’t say anything about monogramed items in addition this is really the companies fault because they sent me the wrong item in the first place.

    This is not how you treat customers who spent $300 on luxury sheets !

    Bottom Line : Late Holiday Delivery and Sub-par customer service after the sale equals pissed customer !

    also check here my review: https://www.pissedconsumer.com/company/luxor-linens/late-christmas-delivery-and-wrong-product-sent-20160103762886.html

  2. not on time

    I also purchased the living social deal for Luxor linens as mentioned by another reviewer.I have still yet to receive anything.

    After waiting 1-2 months for my order and not receiving any update or a package, I contacted Luxor Linen with no support or help from their end. It has been over a year and I still did not receive anything at all. I never received a shipping update either.

    All they did was take my money through living social AND charge me an additional $9.99 to ship an order I never received.I will NEVER purchase from them again.

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East Linden Avenue 1418
Linden 07036 NJ US
Get directions
Approved Date:November 21, 2016
Status :Published
Reported Loss :250 $
Severity of Scam :High
Location city :Linden
Reported by : anonymous
Category : Business
Views :

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