Where should I start from? Every second spent with these guys was a torture. I had few silver and gold coins from 1700 and 1900. The coins were intact and there was nothing wrong with them. I had to drive for 2 hours to reach to their office.
When I got to their reception, I was given no attention. These people keep on saying that I needed an appointment. I asked them to be a bit lenient knowing that I had travelled so far only because I saw few decent reviews about the company on the internet, but they did not entertain that excuse as well.
So, I had to return back. That day itself, they booked my appointment for the next day. I did reach on time and the guy who noted it down was not available in the office. He was on leave and they said that he did not inform anyone about the same.
The other guys could not find my name on the list of appointments. So, that was the second time I was turned down. I had travelled so far and was only interested in the cash that I needed in return for those coins.
So, I took the time slot of the third consecutive day. This time, they did have all the information related to the appointment, but I had to wait for half an hour to get to the salesperson. The guy was polite, and he made it sound as if no one would ever be able to provide a price that he could.
I am not foolish. When I came to sell those coins, I did my research before. They were not worth just a dime but cost a fortune. My collection was rare, and I had assessed the cost of these coins beforehand.
I had consulted few jewelers in my area and no one was able to give me a price that big at that moment. That was the reason I wanted to deal with someone like LA Gold and Silver.
This was the biggest mistake and I never knew that I would be treated this way. The guy offered me 50% less of the cost that the coins were of. When I tried to ask him how he came with that calculation. He started stammering and became rude all of a sudden.
Where was the etiquette that he showed earlier? All went to the trash. He said that he would do anything if someone would provide anything lesser than he was offering. I could have taken the challenge, but I had other important things to take care of.
These guys are irrational in their deals and can never be trusted. I can see that they usually reply to the negative comments. This means that they know how to brand themselves. But, reviews won’t get you too far.
At last, you would be losing customers like this. I am leaving and never come back again.