Liberty Painting

I did not have a good experience with Liberty Painting.

Bottom line: I would not even consider letting anyone from this company in my home again to fix their poor workmanship. And giving them one star is too many.

My wife hired Liberty Painting to paint the entire second floor of our townhome. She found them on Dirty Scam, and they had lots of good reviews. In hindsight, I don’t believe all the reviews here on Dirty Scam are real. (This was before I found Consumer Checkbook, which I’ve found more helpful since.) The entire experience with them was terrible, from scheduling to work quality. Below I provide some examples, but this isn’t even an exhaustive list.

** We agreed on a start date, which they ultimately rescheduled. This was a problem because we had subsequently scheduled a flooring company to come in and work 1.5 weeks after the painting was to be complete. That is, we didn’t schedule back-to-back in case something went wrong. And we did make it very clear to them from the beginning that the dates we agreed on were firm. I was skeptical, because it was a lot of work for a short amount of time, but they repeatedly said in response to my concerns that it would be no problem, and that they had a large crew. Ultimately, they didn’t honor the agreed upon dates, and rescheduled to complete the job the day before flooring company started. This created a headache for us.

** They said they’d have something like 10 guys working simultaneously over the course of about a week. I never saw more than 3 workers, until the last workday. (I worked from home and was at the house all day.) And as we got close to the end date they still had *a lot* of work to complete. Here I raised my concerns again, but only until the last day did they show up with a full crew. That day they worked late, probably until midnight, which was disruptive not only for us but our neighbors. (Think 10 guys working and you are trying to sleep in bed on the other side of the wall.)

** The quality of the work looks like a last-minute job, done after dark. They painted over electrical plugs, light switches, did not bother to take out unused wall anchors or apply filler where necessary, yet also missed a lot of spots that they should have painted. They left paint on our hardwood floors, as well as our exterior front porch on the way out.

I could go on, but ultimately the point is that they were disorganized, unresponsive to concerns, did very poor work, and did a terrible job at not getting paint everywhere it shouldn’t be.

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5 reviews on Liberty Painting

  1. Liberty Painting Bad Service

    Unfortunately, I did not have a good experience with Liberty Painting! I was referred to Liberty Painting, (specifically Luis), by a friend of mine as we are looking to get estimates on painting our newly constructed condo. To start the estimate process, I reached out to their business contact information by phone and email.

    As soon as I called, the (202) number, Luis picked up the phone, said hello, and then hung up on me as I started talking. Even after this, I was not upset at all considering that I figured maybe the called drop or he suddenly got busy. However, he never attempted to call me back by phone, even after this incident and after I contacted him by email soon after to still get an estimate.

    I did finally get a response back from Luis by email later that evening. Although, I had hoped that Luis would have just called me rather than us communicating back and forth by a few emails for an estimate, especially since I was unable to show them our place yet as our settlement date isn’t until a month away and would have been easier to communicated what we wanted and how everything is laid out by phone.

  2. plumbing is definitely not his strong suit.

    Luis was cordial and eventually got my plumbing job done, but I’ve had better luck with other plumbers in terms of experience and quality. I’m sure he is a good painter and general contractor, but plumbing is definitely not his strong suit.

  3. Great

    Luis did an okay job on the painting but he did make up for it customer service.

  4. I am so happy with the work Liberty Painting did for me and my roommate in a new apartment.

    I am so happy with the work Liberty Painting did for me and my roommate in a new apartment. From the start, Luis was accommodating, honest, polite and professional. He worked with us to get all of the work done less than a week after we got the first estimate.

    He finished the entire apartment (1 1/2 bedrooms, 1 bath, 15 foot ceilings) in one day with another several hours for touch ups. Overall, the painting job was very good. We had a few areas that we wanted him to take another look at (a few uneven coats in spots) which he immediately agreed to do–at no additional charge. I appreciated how he was so willing to come see what we weren’t absolutely happy with and then to fix it right then and there.

  5. All in all, we are more than satisfied with the work and the professionalism of Luis and his crew and we recommend Liberty Painting without hesitation.

    We needed the dining, living and bedroom in our new digs painted before the movers arrived with our furniture at the end of the week. Luis and his crew of one showed up before 0900 Wednesday morning, fully prepared and ready to paint. By noon, there was about 3 gallons of fresh paint (in four different colors) on the walls, the casements and all the floor trim.

    The transitions were as straight as the previous 30-odd layers of paint would allow and their clean-up job was a marked improvement over the “move-in special” from the day before.

South Florida Street 751
Arlington 22204 VA US
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Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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