I’ve been banking with LGE Community Credit Union for 18 years, but it’s really more out of laziness, not because it’s a credit union I would recommend.
Lately, LGE Community Credit Union just doesn’t have the same highly quality service they used to offer when I first joined the credit union.
Right now, I am dealing with a new issue this month. I requested bill pay for my rent, it never showed up, and they didn’t offer to help me resolve the issue.
I am afraid this latest issue reflects a broader trend to provide poor customer service.
Each year, they’ve consistently rolled back their customer benefits.
For example, they stopped reimbursing fees for out-of-network ATM withdrawals, even though they have a handful of bank branches/ATMs across the metropolitan Atlanta area.
They even decreased the APY on their savings account.Benefits aside, it’s even hard to do basic banking with them.
The website and mobile app are not usable. The app consistently crashes when I am trying to complete transactions or check account balances.
The new dual security authentication via text message is a total mess; I was stuck overseas for work and couldn’t authenticate access to my account via text because the text messages never came through.
They said they had the wrong phone number on file when I spoke with them, but oddly I could authenticate via phone call just fine.
Not sure how they had the wrong phone number since I’ve had the same number since I started banking with them.
I think it speaks to their faulty systems, which really makes me distrust them and doubt whether they can safeguard my financial data…let alone my money.