We have a home warranty which arranged for Legacy Home Comfort to service a residential HVAC system in Aldie, Va. We were excited when Legacy first arrived at our home. We were initially impressed and hopeful. Then, after waiting for a week and a half for a small part, our system still does not operate properly…
We had to call Legacy after one week to get a status on the part. When a a technician finally arrived and installed a new ignitor by ‘hard-wiring’ it, the HVAC unit is still not operating properly – it is heating now, but It continues to turn off and on on every few seconds to every few minutes and still has difficulty reaching the set temperature.
The technician advised he would not be performing a system check the unit to ensure it was performing properly. He did, however, offer to sell us a ‘priority customer’ package for $80 so we would receive prompt attention in the future… The technician then departed after getting us to sign the service call sheet indicating they installed the part.
We called our warranty company and was advised we would have to pay for another service call. The bottom line is that we are barely better off than when we started almost two weeks ago. As simple system check would have revealed that we still needed a thermal sensor which is why we called for service in the first place.
After this experience, we cannot recommend this company at all. I assume if you pay extra to become a ‘preferred customer’ they will possibly be more responsive and thorough. But I have advise everybody we meet to stay away from Legacy – we are severely disappointed in their service.