Legacy Home Comfort

we are severely disappointed in their service.

We have a home warranty which arranged for Legacy Home Comfort to service a residential HVAC system in Aldie, Va. We were excited when Legacy first arrived at our home. We were initially impressed and hopeful. Then, after waiting for a week and a half for a small part, our system still does not operate properly…

We had to call Legacy after one week to get a status on the part. When a a technician finally arrived and installed a new ignitor by ‘hard-wiring’ it, the HVAC unit is still not operating properly – it is heating now, but It continues to turn off and on on every few seconds to every few minutes and still has difficulty reaching the set temperature.

The technician advised he would not be performing a system check the unit to ensure it was performing properly. He did, however, offer to sell us a ‘priority customer’ package for $80 so we would receive prompt attention in the future… The technician then departed after getting us to sign the service call sheet indicating they installed the part.

We called our warranty company and was advised we would have to pay for another service call. The bottom line is that we are barely better off than when we started almost two weeks ago. As simple system check would have revealed that we still needed a thermal sensor which is why we called for service in the first place.

After this experience, we cannot recommend this company at all. I assume if you pay extra to become a ‘preferred customer’ they will possibly be more responsive and thorough. But I have advise everybody we meet to stay away from Legacy – we are severely disappointed in their service.

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5 reviews on Legacy Home Comfort

  1. Legacy Home Comfort Is Scammer.

    When our air conditioner broke, our home warranty company called Legacy. It took them 4 days to send someone over, the guy diagnosed it immediately without opening it up and observing first, he replaced the starter (which turned out not to be issue) and left without checking the vents to make sure if it was fixed. Sure enough,

    replacing the starter didn’t fix anything, so when we called to send him back out here, the people on the phone were incredibly rude and refused to send him back out. Our home warranty company tried to call them but ended up calling a different company.

  2. I had a great experience with this company from beginning to end!

    I had a great experience with this company from beginning to end! I reached out to them through yelp to help me repair my fireplace and Ivan was very timely in responding and booking my appointment.

    I love the great communication I received from Nicole and the customer service I received throughout the process. Gus was the repair person that came out and he was very nice and clean with his work.

    He covered my floors and cleaned everything up before leaving. He was able to answer all my questions and seemed like a very happy and friendly person. I would definitely use this company again and would recommend them.

    The whole process was very straightforward and thorough. Thanks to the Legacy Home Comfort Team I’m enjoying my fireplace while writing this review! Thanks Again

  3. Great Service

    We just had our fireplace serviced by Legacy Home Comfort . Excellent service ! Ivan from Legacy Home Comfort was both polite and communicative, knowledgeable and helpful and in the end the result is more than visible – our fireplace has never looked better before!

  4. Leagcy Home Comfort is very good gas fireplaces service

    Ivan from Legacy Home Comfort was amazing to work with. This man was extremely helpful. He advised us about the best gas fireplace and did the best job in a difficult install.

  5. Excellent Service

    I used Legacy Home Comfort for three jobs and they were amazing – organized, clean and above all prompt. These men answered all my questions and did a great job. I am 100% positive to use them in the future.

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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