LasikPlus Vision Center

They didn't have the right wetting solution for my contact lenses

I finally decided to check out Lasik surgery and be rid of the contact lenses I have worn for over 40 years. After a half hour drive and leaving work 3 hours early for my appointment, I was told I would have to reschedule. Why? Because they didn’t have the right wetting solution for my contact lenses.

I was told the solution for the soft lenses would ruin my hard lenses. Isn’t it just saline? There are hard and soft lenses. I wear hard lenses and have for 40+ years. I was told by the finance/front desk person that most people bring their own solution. Really?

I have been to many eye doctors and have never been told to bring my own contact solution. No apology, no other option, just the excuse that hard lenses aren’t common so they don’t keep solution for them on hand, but when I come back, make sure and bring my own solution.

I filled out my patient information packet online two weeks ago, and clearly indicated that I wore hard, or gas permeable lenses. They could have given me a heads up. When I explained that I drove from Peoria to Scottsdale for my appointment,

I was told by the rep that she lived in Glendale and lucky me, now that my appointment was rescheduled traffic wouldnt be as bad on my way home.

As if her choice to drive there for work was the same as me choosing to drive there for a $4500 procedure. I will be choosing another Lasik provider. I do have a choice regarding where I spend my money after all.

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1 review on LasikPlus Vision Center

  1. LasikPlus Vision Center West Of Time.

    At the time of my exam, I asked – “Hey, is there anything I need to do pre-surgery”. I was told no, I would get a packet mailed to me that would give me all I needed to know for the day of surgery. Two days before the surgery, I get a call to confirm.

    “Sure, I’ll be there, by the way, I haven’t gotten the packet that I’ve requested twice now, so is there anything I need to do before surgery? Not wear my contacts? Pick up prescriptions?”. That’s when I was asked for my pharmacy number, that is when I was told I was not to be wearing my contacts 3 days pre-surgery. So,

    I’ve had to reschedule until 4 weeks after my initial date. Nothing done to squeeze me in sooner. No apologies for letting me know the day of my pre-exam not to wear my contacts pre-surgery as well.

Reported Loss :450 $
Severity of Scam :High
Reported by : anonymous
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