Lana Furniture

I was not fully informed of the purchase details

Beware of their advertising “No Taxes”. You will be responsible for tax on your purchase in the state you live in. I unfortunately found this out almost 6 months after purchase. Sneaky. It does tell you in fine print at the end of a long list, but no one advises you to notice this. I was not fully informed of the purchase details and now I’m paying for their omission.

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1 review on Lana Furniture

  1. I cannot say enough about the professionalism and fantastic customer service we received from Lana Furniture.

    I cannot say enough about the professionalism and fantastic customer service we received from Lana Furniture. This spring, my husband and I found a sofa online that we absolutely loved, but I wasn’t sure about the cleaning code for the fabric and wanted to be sure I knew what I was getting into if it was difficult to clean.

    I decided to call Lana Furniture, because it was nearby, to see if they might have it in stock so I could look at it. They didn’t, but Lana spoke to me herself and offered to call the manufacturer on Monday (it was a weekend) to find out details on the cleaning codes for me. I thanked her, but doubted I would hear from anyone. I was pleasantly surprised when she called Monday and gave me lots of details that were really useful. She then gave me her email and said if I had any other questions to let her know.

    My husband and I really wanted to buy the sofa, but it was still a few hundred dollars out of our price range. I emailed her to see if they had any current discounts running and told her what I had been priced online. She offered us a fantastic deal on the sofa on the spot and added white glove delivery service (they set it up in your home as opposed to leaving it on the doorstep) free of charge.

Reviews:1
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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