Kramer and Sons Plumbing Services

Sad to see a self proclaimed 'family business' demonstrate such

Overwhelmingly disappointed in the level of disrespect and lack of professionalism I experienced at my property today. The Kramer & Sons crew’s behavior was absolutely unacceptable. Never in my life would I recommend this company unless they make some serious personnel changes. Sad to see a self proclaimed ‘family business’ demonstrate such behavior.

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7 reviews on Kramer and Sons Plumbing Services

  1. Kramer and Sons Plumbing Services Bad Service.

    My toilet tank was slow to fill and a technician came to the house. The technician was very personable and he quoted a $300 cost with warranty, which I declined. I paid $59 for the visit. I replaced the fill valve for $12.71 in about 15 minutes and fixed the problem.

  2. I'm glad everyone is so pleased with their ease of scheduling, prompt arrival and professional manner.

    I’m glad everyone is so pleased with their ease of scheduling, prompt arrival and professional manner. It’s a pitty their prices are such a joke. I needed a hose bib replaced. It’s a simple job and I was able to fully, and correctly, describe the job over the phone. They would not quote over the phone, but they made such a good impression (and have such great reviews) I decided to pay the $49 ‘arrival fee’ to have them come over and quote the job. Guess how much they would charge to replace my hose bib – $750. No joke. $750. Just WOW.

    It’s true, they don’t charge by the hour. They do however have a chart. And this chart tells them how much to charge no matter the situation. Hose bib? Minimum price = $450 Got something non-basic (whatever the hell that means)? $300 complexity surcharge. WHAT A JOKE. I sent them on their way, called another local, licensed, plumber who quoted me $250 over the phone. He came over the next day, had the job done in an hour and charged me $250. The only people who think Kramer and Sons have reasonable prices never bothered to call another plumber for a quote.

  3. He took measurements and promised a quote the next day.

    CALLOUS TO CUSTOMER. When our HVAC failed during summer heat we called Kramer for a diagnosis. A technician came the next day and advised we needed a complete replacement. That sounded right because the system was over 20 years old. He took measurements and promised a quote the next day. Good, so far.

    However, instead of a quote the next day we got another visit from Brian, a more senior employee. He promised us a quote the following day after that. A few more days went by without air conditioning and no quote. We called the Kramer office and were promised a quote the next day.

    That time we got the quote but it didn’t look right. I called the office again and was promised a call back, but was told since it was Friday the call would not be until Monday. There was no call on Monday or for three more days. It was callous disregard to us to leave us without air conditioning for well over a week DUE ONLY TO DELAYS IN PROMISES.

    After a quote course there would have been a further delay to receive installation, probably having left us a total of over two weeks without air conditioning. At that point we went to a competitor who diagnosed, quoted, and installed a new HVAC in five days and at a price a little lower than Kramer’s.

  4. Recently I had a plumbing nightmare!!

    Recently I had a plumbing nightmare!! I had water in my basement toilet gurgling when upstairs water was running. And then it stopped up!! Not good. This was becoming a disaster. As a “Mr. Fixit, I rented 100ft snakes from home depot TWICE and it didnt work. So I called kramer and sons and not only were they polite and understanding, but found a way to send help my way even with a booked schedule.

    They found a way to fit me in. I was given a service window and 15 minutes before the tech arrived I recieved a call letting me know they would be there soon. When the gentleman arrived he was clean, polite/nice, greeted me and asked me what my issue was exactly and what I’ve tried so far. I explained my situation and we was ready to get to work. We protected my newly tiled floors and walls with clothes and wore shoe protection to make sure he didnt track dirt etc. into my house. And in no time my situation was fixed!!! Roots.

    Not only did he fix the problem, but he also spent the time to tell me how to prevent this from happening in the future and what to try if this happens again!! Last plumber I called did nothing but snap at me and complain. And they also warrantied there work.

    The best part of it all was that I didnt get taken to the cleaners. Excellent pricing as well. I won’t hesitate to use Kramer and Sons in the future. Kramer and Sons, you saved me!!!

  5. Our home main sewer line was blocked, which we had insurance for through Virginia Dominion.

    Our home main sewer line was blocked, which we had insurance for through Virginia Dominion. After filing a claim they arrived the next day. They needed to remove/reinstall a toilet to access the sewer line which was not covered by the insurance. Their price was $305 to do a 20 minute job. Unfortunately, I did not have the time at that point to do it myself, so I grudgingly relented.

    Their work on the sewer line was fine (wasn’t exactly rocket science), but what a ripoff to remove the toilet. I suppose this is how they make up for the lower insurance payments by gouging the customers. Also, their total price (with no insurance) for the job would have been $962 Dollars. I received a quote from Roto Rooter for the same job for $679 Dollars.

  6. Trained staff. Efficient.

    A quality company. Trained staff. Efficient. Not messy. Stated verbally and in writing what they would do, how it will be done, and then did the job. No excuses. We have more work to be done, and Kramer and Sons will be doing the work. Couldn’t ask for better people, on the job or in the office 🙂

  7. Kramer & Sons could've taken me to the cleaners like another area plumbing co.

    Kramer & Sons could’ve taken me to the cleaners like another area plumbing co. tried to by saying my *entire* sewage line needed replacing (and that I should replace my water line while I was at it). They could’ve given me an early lowball estimate too, just to get my project.

    But they were honest, gave an appropriate early assessment, instead pointed (correctly) the exact source of the problem, and then professionally and quickly dealt with it. Was it the cheapest? Perhaps not–but neither were they the most expensive.

    They were simply the most hassle-free and reliable to deal with. I’d recommend them. They are furthermore Dominion Electric’s provider of choice in the area for the home roots coverage plan which (alas) I couldn’t qualify for. Still, having had to deal with nonsense from a range of home service providers in order to prep my house for sale, I would strongly recommend them..

Cooper Road 8805
Alexandria 22309 VA US
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Reviews:7
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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