We were clients of Kingsbery CPA for approximately 2 years for business bookkeeping, taxes and other financial services.
In addition, I used them personally for my taxes.
They were much more expensive than other CPA’s we had worked with but we continued to use them hoping the financial investment would pay off.
In addition to being overpriced, when we would attempt to discuss our displeasure re: certain mistakes or lack of follow through,
We were often given excuses or had the experience of feeling shut down. But sometimes they listened so we stayed.
The real breakdown occurred when we became more vocal about our complaints.
They refused to listen to us despite our multiple requests for change so that the relationship we had invested tens of thousands of dollars into could continue.
When we felt we couldn’t receive the level of service we needed from our CPA, Pam Vogel, we asked for a replacement CPA.
They not only refused, they (Managing Partner Mary Kay Gondrezick and Pam Vogel) were a bit bullying in their response to the request.
We let them know that due to our inability to get our needs met, we felt the relationship would not be able to go forward ultimately but that we’d like to continue services until we could find another firm to handle mission critical elements of our business.
In response, they immediately and without notice, refused to continue work on our account.
If that’s the way you would like your business to be treated, particularly after a multi year relationship, then by all means, have them do your taxes.
If you prefer to be treated with consideration, respect and professionalism, I would look elsewhere.