Bad service expierence at King Acura. I had to almost argue with the service manager to get my first free oil change. This company makes you wait until they send you a free service card in the mail which I still had not recieved by my second service.
I had to argue with Tim to get my free service. I told Brian at the second visit, a piece of trim was loose on my brand new TLX.
He not only ordered the wrong part but tried to make me pay for the trim on a car with 14k miles.
I told Brian I was going to talk to the owner of the dealership concerning the visit today and he told me the owner was in another state and rudely stormed back in his office.
I spoke with the service manager about the situation also mentioning a noise I am hearing when the car is idleing.
He assured me the part would be repaired and the noise was just the injectors, but offered no apology for Brian’s actions.
I was told I could leave with my vehicle, and the part was ordered but was not given a copy of the invoice.
I do not like doing business with this company. I had a good sales expierence, but the service department has been a nightmare.
Take your business elsewhere.