My family and I arrived at midnight after a long flight from the west coast, eagerly anticipating a good night’s rest at this fairly well-reviewed hotel. We were pointed toward the elevators and rolled our luggage to a pair of rooms.
The first thing we noticed stepping out of the elevator was a strong smell something akin to urine. The very worn rooms were small and incredibly spartan. My kids’ room looked like a cube with two double beds. My wife and I had a king sized bed with a small bathroom accessed by a glass door a foot away from the edge of the bed.
But these negatives weren’t the worst part. As soon as I sat on the bed I knew that we wouldn’t be staying. It was one of those memory foam mattresses. It is absolutely unacceptable that a hotel use those creepy, rock hard beds without advertising the fact to consumers.
We immediately notified the front desk that we would be leaving. They were very nice and refunded our money. My guess is that it wasn’t the first time.
We phoned around and ended up getting to bed around 2 am at the nearby St. Gregory hotel. Even though the place is in need of updating, the price was commensurate with the Kimpton with much larger and better appointed rooms.