Kate Spade

Kate Spade shipped someone else’s order to me

I ordered a bag from Kate Spade online website. I ordered few more items and was provided the confirmation of the order. I got an email that my order would reach me in a week. However, I received an order from Kate Spade only after two days. I thought it was a great customer experience. However, when I opened the package, I found out that the package was someone else’s.

I called the customer service and told them that I had received order that was supposed to reach someone else in some other city. They told me to ship the package back to them. I asked if I would have to pay for the courier and they stated that I will have to.

Moreover, I asked about my package and they said that it had reached someone else and it would take some time. They said that once the items would be returned, they would ship them back to me. I shipped the items that was wrongly addressed to me.

I waited for three more days and did not receive my order. I called the team and they told me that these things take some time. They did mention that these kinds of mistakes never happen and I was the only case. However, I completely doubt their claim. I believe that they have an incompetent and incapable team at service. These people do not value their customer’s time and money.

After few more follow ups, I finally received my order after 15 days. When I opened the box, I was completely disappointed to see the scratches on my bag. There were many scratches as if someone had used it before sending it to me. The condition was real bad.

They also did not send some items and sent me a mail saying that those items were out of stock. They asked me to fill some details and if I wanted some other item in place of the ones I ordered. I filled the form and replied to the email.

I also complained about the condition of the bag that they sent. However, I did not receive any reply to any of my mails. Even after sending them the items in place of the ones I ordered, they did not send my package.

After 10 days, I again received a mail concerning the items I ordered the next time. The email said that those items were unavailable too. I called them so many times but there was no solution provided from their end.

I tried to reach out to them many times and they kept providing me useless answers. They offered me a refund. However, that was also not made. I never received any money back in my account. These guys are scammers. I am never going to order anything from this company.

These people are liars and will never listen to your problems. The products are usually not available. They won’t inform you before you have placed the order. Do not order from them.

Is Kate Spade a legit?

Kate Spade is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 2 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Kate Spade located?

Kate Spade is headquarted at online, USA. You can contact Kate Spade by dialing +1866-999-5283 or visit their website www.katespade.com/.

How much monetary loss is incurred by Kate Spade’s customers?

According to Kate Spade’s customers, a monetary loss of US $4701 has been reported. The severity of entire incident reports is high.

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2 Reviews on Kate Spade

  1. The bag that I received it not leather

    The bag that I received is NOT leather. It’s a fake

  2. Gift Card Debacle

    I called their gift card hotline to get my balance and was told I would need to be reissued a new card because mine was too old to use (8-ish years old). I was directed to their corporate headquarters, and they told me the gift card expired after five years. Nowhere on the gift card does it state that, nor was I meant when I was given the card in-store.

    I told them that it’s against the law in California for store gift cards to have an expiration date or dormancy fees (Cal Civil Code Section 1749.5). I asked to speak to their supervisor and was put on hold and off while she “tried to find a solution.” She ultimately said I would have to call the store I got it from directly (a red flag that corporate can’t solve this issue).

    Before I hung up, I asked the representative for the total amount left because I, regrettably, did not write it down when their hotline number told me, and I wanted to have the exact number when I called the store. They said I had to call back the hotline number because they didn’t know (red flag). I called the gift card hotline again, and, magically, they said it HAD $257.04 on it, but it was used on February 07, 2021, at store #3109. This card has been in my drawer in my apartment for 8+ years, and no one else had access to it.

    I did some digging, and store #3109 is their South Coast Plaza location. I was in TEXAS from November 2020 – to March 2021. There was no way I could have been there, and what happened to the gift card not being useable after five years? Also, it wasn’t until this week that I scratched off the pin code when I tried using it online. How could it have been used in-store without the pin code? Hmm, what was corporate doing when I was placed on hold? There was just so much dishonesty around this situation.

    I was a HUGE Kate Spade fan. Their products were always my go-to gift for friends and family, and I have more of their products than I can count. I will now donate them because even seeing the brand name is a turn-off. It is an understatement to say I’m disappointed by their treatment of me and their questionable business practices. I will contact the attorney general to discuss this gift card situation.

Reviews: 2
Reported Loss : 4701 $
Severity : High
Reported by : Anonymous
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