I used this location for a UPS package pickup, because a box outside a door in SF is just asking for it to get stolen. I got the notification from UPS at around 4pm that the package had been delivered to JHW Locksmith. I swung by a little after 5 to pick it up.
John White asked for my name and the last four of the tracking number, took a cursory look through the packages behind the desk, and announced that it wasn’t there. I called UPS to double check that it had actually delivered the package and they confirmed that John himself had signed for it. John reiterated that it wasn’t there to the lady on the phone and she directed me to contact the sender.
This is all par for the course with UPS, so let’s get to why I’m writing this review. I asked John if he’d be willing to check one more time. He declined. I asked if he’d be willing to let me quickly check if he didn’t want to (it’s a pretty small, quiet store and the packages were just stacked right behind the counter). He took an extremely aggressive tone and said “You don’t pay me. It’s not here. Now get out of my store.” He was practically yelling by the end.
Given his behavior, I wouldn’t be surprised if he comments on this and lies about what happened and tries to make me look bad, but I wanted to share so that you can be warned.