The owner of this design company almost destroyed our small business by telling us what we wanted to hear that he could build a prototype took our money and produced complete rubbish, even forging a video to try and make us believe the product was at a more advanced stage than it is.
The unit he produced was nothing like the specification we agreed in writing but he will not give us our money back. He delayed and delayed the prototype we paid him for. We wrote to him asking for a refund and saying we would issue a summons which he ignored.
We have now issued proceedings and he eventually offered us all the money refunded but only if we sign a very complicated agreement his lawyer friend wrote including we will not say anything on the internet or sue him for loses once we go into production which he knows could be more than the current claim.
The problem with that is if we sign we will not place anything in the public domain should he have another problem and someone posts negative press he can sue us. He tries to trick us. He is a dishonest crook.
Our view is that if you do not do a satisfactory job you return the money but not this guy. He knows he is likely to lose in court but drags the whole process out as maybe as he does not have the money but says he does. Avoid these two companies at all costs if you value your design being made and he will try and never give you your money back.
Check the two micro company accounts some of the money is ours at https://beta.companieshouse.gov.uk/officers/8WpwZNeQlzjQz7yciNLz7AGnNlU/appointments and you will see that one is losing nearly the same amount as the other one makes so the owner has very little profit.