My husband and I used JDS Professional Group to do our taxes and could not have been more disappointed.
We have both recently changed work situations and are self-employed, so we knew enough to know we did not know how to estimate our quarterly payments.
We presented all of the information to this firm and an important portion of it was ignored and therefore our quarterlies were grossly miscalculated (we are told due to heath issues of the person in charge of our taxes, but it seems that within a firm someone else could have double checked the work if a co-worker was under duress).
Long story short, we ended up with an enormous tax bill at the end of the year with taxes and penalties incurred from the IRS due to paying incorrect quarterly amounts (we have email records of this group saying that paying this quarterly amount would prevent us from incurring any fees).
This group is taking no responsibility for their negligence and on top of our tax bill we have a large bill from them for their services (including a $165 charge for a half hour phone call).
We have since found another accountant who was shocked at how much JDS was charging for their services.