DO NOT TRUST ISLAND FORD IN DUNCAN BC!
I bought three new vehicles from Island Ford in 2017 and let me tell you the experience has been less than pleasurable. I love Ford products, however the scammers that run/own Island Ford in Duncan BC are not to be trusted!
Here is the low down…
One of the three vehicles, a fully loaded Ford 150 Lariat, was scheduled to go back into the dealership to have a $2399.00 rock shield installed on it at a later date. No worries right? Just so happens that another one of the vehicles we purchased at the same time was also scheduled to go in to have this joke of “rock guard” installed on it as well. This second vehicle did eventually have the rock guard installed and let me tell you it isn’t even remotely close to being worth $2399! In fact, it was installed so poorly on this particular vehicle that it had to be redone THREE times before they got it right! Anyways, I digress…
So, now that we could see what Island Ford in Duncan BC conned us into buying actually on a physical vehicle (we had no idea what the rock guard even was, in fact, the bullshitter GM Bryan Flynn told us that Ford credit required us to have the rock guard installed as well as purchase the extended warranty and prepay the maintenance on two of the vehicles before we could be approved for financing) we quickly discovered that the F150 already had the “rock guard” installed Hmmmm, interesting…
So I text the annoying salesperson Sandra Jurcic (whom called and texted me daily to come in and have the rock guard installed on the vehicle so she could close off the contract) to let her know that she had sold me something that was already included on the vehicle and that I would like a refund of $2399 + the taxes I paid. Her reply to me was “but its already been paid for in the contract”.
Take note that I called Ford directly and asked them why we were forced to buy these items in the first place? Bottom line Ford never required any of these additional purchases to be made in order to obtain financing. Bryan Flynn is a con artist! In fact, the woman at Ford laughed and said “why would we (Ford) require you to spend more money to obtain financing if the possibility of obtaining financing in the first place could be an issue?” I know right… Insert typical scamming car salesman joke here!
So I proceed to post a little bad publicity on social media and give Island Ford in Duncan BC a 1 star rating (in reality a -10 star rating doesn’t even come close) to which I get a reply from Justin Pambrun the GM a MONTH later on social media rather than a personal call or email to a customer that spent close to $200K on vehicles at his dealership! Here is Justin’s reply…
“Hi A***** V****,
To best help you resolve your complaints could you please contact me at 250.748.5555 x100 or [email protected]
So, I email Justin Pambrun of Island Ford Duncan with regards to this issue and guess what? No reply… 1 week goes by, 2 weeks, 3 weeks… Ok we are a month out so I forward him the email again and ask him “What kind of asshole are you?”. Bingo, his EGO kicks in and he replies with the following comment…
“All your purchase documents were reviewed and everything was disclosed to you on your signed offer to purchase as well as your signed bill of sale. You were charged appropriately for the products you received.
6456 Norcross Road
Duncan, BC V9L 6C5
Phone: (250) 748-5555
Email: [email protected]”
I replied back the following “LOL, you sold me a rock guard that was already on the vehicle.. Are you denying this?”
As expected, no reply back…
Now here we are… forced to waste time and money and take Island Ford of Duncan BC to small claims court to get back the $2399 that Island Ford scammed from us. But don’t worry, we will document the entire process here and on other public forums to show any potential customers of Island Ford EXACTLY the kind of people that you are dealing with!!!
Ford’s are great, Island Ford SUCKS!!! Do yourself a HUGE favor and buy your next Ford from anyone but Island Ford, Sandra Jurcic, Justin Panbrum or Bryan Flynn.
to be concluded…