FIrst let me say… I love Dr Edna Lee. She was so thorough and really informed me well on the health of my eyes.
My complaint is with the retail end of the operation. It felt rushed, impersonal, and rude. The woman who helped me was named Lisa. I told her I had VSP and the next thing I know I was a second class citizen. She stopped showing me frames and went to talk to het coworker. (giggling in the process made me fell ridiculed BTW) when I asked her to show me some more frames she acted like I was interrupting her. I heard her say to her fellow coworker, “he’s only another vsp patient” what does that mean? Because I am not paying cash, I am not worthy? I am sorry the rating is not higher because the Dr. was truly excellent. But, I did not walk out of here feeling good.
See the Dr. and buy your glasses elsewhere!