Ida Culver House Broadview

Disgusting and Not professional

Ida Culver House Broadview is not impressive. Appears nice initially. The up front sales team excels. After that the staff is below average. After taking a week to evaluate my parent, they have taken over another week to give us back the $5000.00 deposit they cashed (even after repeated emails telling them we need the money).

Here is the topper: The person evaluating our parent was borderline brash with us over the phone setting up the assessment BUT when she called to tell me our parent was declined she was sickening sweet with so many compliments (BTW this time she was on speaker phone with her boss in the room). Disgusting and Not professional.

This was not our first encounter with rudeness with this company. When our parent was discharged from the nursing rehab facility…the staff showed absolutely zero empathy or concern. I thought the assisted living part of this facility would be different. I was wrong.

Empathy and customer service at ERA Living (the parent company) must not be a something they instill in their employees.I would look elsewhere.

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7 reviews on Ida Culver House Broadview

  1. Ida Culver House Broadview Is Bad Service.

    Not impressive. Appears nice initially. The up front sales team excels. After that the staff is below average. After taking a week to evaluate my parent, they have taken over another week to give us back the $5000.00 deposit they cashed (even after repeated emails telling them we need the money).

    Here is the topper: The person evaluating our parent was borderline brash with us over the phone setting up the assessment BUT when she called to tell me our parent was declined- she was sickeningly sweet with so many compliments (BTW this time she was on speaker phone with her boss in the room). Disgusting and Not professional.

    This was not our first encounter with rudeness with this company. When our parent was discharged from the nursing rehab facility…the staff showed absolutely zero empathy or concern. I thought the assisted living part of this facility would be different. I was wrong.

    Empathy and customer service at ERA Living (the parent company) must not be a something they instill in their employees.
    I would look elsewhere.

  2. Very bad experience.

    Very bad experience. Last year I placed my wife in this facility to receive hospice care, they apparently did not have enough aides at the time. The first night my wife called me and said nobody would come when she needed help. I called them and requested they attend to her, and they finally did. The next day, I went in, and she needed the potty chair, was not strong enough to get on it herself, I called for help, no one came, went out and asked for assistance, one aide, looked in and took off.

    I put her on the potty chair, and finally got an aide to clean her up. This happened a second time, the next day, that I couldn’t get assistance and had to help her. She said they just weren’t responding, timely at all. I talked to hospice, and after 3 days there, we did an immediate transfer to our home, and had caring care 24 hours a day, until she passed away.

  3. I didn't ask for this information.

    My dad is still at IDA Culver as I wait to move him to an adult family home. We have never been treated so Poorly! I can tell by all the recent high review ratings IDA Culver has something to do with encouraging this. Because my dad is Medicaid and has occurred extra expenses to IDA Culver,

    we are really getting the shaft. No matter where we turn we are treated so disrespectfully. There are some great staff on the 3rd floor of assisted living and the case manager is great. The skilled Nursing home is atrocious to us!

  4. Thank you so much! You truly are the BEST!

    I’m very pleased with the care given to my dad from Ida Culver staff. Everyone is amazing and our family is very grateful. Special thanks to Ken, Petra, Chris, Jennifer, Tek, Saed, Berook, Espi, Katherine, Karen, Billy, Rawa, Megan.

    It’s so hard to trust other people to take care of someone who you love so much. I’m thankful that my dad is in great hands and in a beautiful place like Ida Culver House Broadview. Thank you so much! You truly are the BEST!

  5. In most rooms you will see lights on and this begins the process of sleep deprivation.

    I’m adding to my previous review. After state complaints and ombudsman meetings, initially I saw some improvement. Then they fall down again. If you look at Joyce H.’s review she says it’s from “over twenty years ago. Really? why post now? My dad is on the 2nd floor, many of the nurses have a covertly hostile attitude in caring for my dad. Yes the nursing facility wants him out of there because he is costing money for extra care. The nurses go in at all hours of the night “still.” I literally had to confront Shari after she entered the room 4-6 times in the morning.

    She could have timed my dad’s roommates nebulizer (so loud) for later in the morning but torture is the name of their game. Let the residents keep their lights, tv all night and some try to cover their eyes with blanket and one with his baseball cap. In most rooms you will see lights on and this begins the process of sleep deprivation.

  6. It is very sad to see this.

    While Ida Culver is a beautiful facility and great for Assisted Living or Independent Living the Nursing Home in Building D has caused me sleepless nights! There is a breakdown in communication to say the least! Shift changes are awful as one person after the next is uninformed about changes.

    My dad was moved from one noisy room to another with roommate who wanted the lights on all night and no one informed me of this. My dad has become sleep deprived! He craves coffee all day as a result of trying to stay awake. People are woken up at all hours of the night for medication, blood sugar tests etc. It is very sad to see this. Admin.

  7. though they could do with an upgrade, are attractive.

    During the past two years ICHB has raised its rents by 10 % plus while the overall cost of living has increased about 2.6%, The residents (we wouldn’t be here otherwise) are too old or infirm to move. On the other hand, the staff are very friendly and helpful, and the physical facilities, though they could do with an upgrade, are attractive.

Greenwood Avenue North 12505
Seattle 98133 WA US
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Reviews:7
Reported Loss :5000 $
Severity of Scam :High
Reported by : anonymous
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