Ida Culver House Broadview is not impressive. Appears nice initially. The up front sales team excels. After that the staff is below average. After taking a week to evaluate my parent, they have taken over another week to give us back the $5000.00 deposit they cashed (even after repeated emails telling them we need the money).
Here is the topper: The person evaluating our parent was borderline brash with us over the phone setting up the assessment BUT when she called to tell me our parent was declined she was sickening sweet with so many compliments (BTW this time she was on speaker phone with her boss in the room). Disgusting and Not professional.
This was not our first encounter with rudeness with this company. When our parent was discharged from the nursing rehab facility…the staff showed absolutely zero empathy or concern. I thought the assisted living part of this facility would be different. I was wrong.
Empathy and customer service at ERA Living (the parent company) must not be a something they instill in their employees.I would look elsewhere.