Hyperion Bank

The Horribly Rude Person

I’m getting the heck out of Hyperion Bank. I had yet another run in with Cynthia, and it took checking my first review to confirm that she was the horribly rude person I’d dealt with there before.

How she still has a job, I have no idea. BACKSTORY: I lost my debit card the other day, the first time I’ve ever lost a credit or debit card.

I tried to report it missing to their out-sourced 800 number once I realized that I wasn’t going to find it.

I tried calling three or four times, over which the branch had closed for the day.

Each try I was on hold for 10-15 minutes. Incredbily frustrating, especially since I was at work.

I was unable to report my card missing as quickly as possible as one should.

The next day I called the branch, and John Beck was very helpful in closing my card.

Unfortunately it came with the absurd information that it would take FIVE TO TEN BUSINESS DAYS TO GET A NEW DEBIT CARD.

Did I time warp back to 1980?! Are you kidding me? That sealed the deal to bail.

Today, with my new PNC account almost up and running (I opened it online and will have my debit card in 3 days), I got a call from the always pleasant Cynthia, who lectured me on reporting my card missing as soon as I notice.

Are you kidding me?? I TRIED to, but your cheap outsourced card service company doesn’t answer the phone! It was unbelievable!

I told her that I’ve already opened a new account and will be closing this one, she told me that I need to fill out an application for a new debit card.

What part of “closing the account” did she not understand…? I repeated that that won’t be necessary, and she only said “Thank you, goodbye.”

Good riddance. (John Beck, on the other hand, is kind of a rock star. Too bad he’s associated with an awful company.)

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2 reviews on Hyperion Bank

  1. This isn't funny. It's frightening.

    I agree with the negative Eric. I’ve been a member there for quiet a while. Now, I won’t go so far as to say that the people are rude, they’re just not, well… I don’t mean to be mean, but this bank lacks a certain polish.

    However, that’s not the reason for my bad review (which I’ll get to in a sec). The people there have good meaning, they are just rough around the edges.
    No, the reason for this bad review is their handling of an ongoing “core conversion”. It was supposed to happen the 1st weekend in Nov and they’re still having issues, with no end in sight.

    And these are not small issues, like simply not being able to SEE your online banking. No, these are large — I made a transfer from 1 Hyperion account to another Hyperion account. Everything seemed fine. Now I was just made aware that not only did it not go through (despite showing that it did), but that now I’m overdrawn.

    Whats worse is that because of the online banking issue, I can’t see any of that. Additionally, what I can see changes randomly — the names of the accounts are off; the amounts in them vary and switch, etc. They haven’t returned my phone calls and haven’t been answering the phone.

    I also found out that the tech staff is off for the weekend! This is a major issue — people cannot access their money (Hyperion doesn’t have a bank-over-the-phone feature) and it’s been going on for over 2 weeks and they take off for the weekend? This isn’t funny. It’s frightening.

  2. Sorry, but all the "HyperInterest"

    Sorry, but all the “HyperInterest” in the world won’t make up for the fear that I have not knowing what and where my money is and not knowing when this will be fixed.

    If, at the end of the month they make good with their promise to reimburse me for any overdraft fees that I was charged from other vendors, like iTunes or whatever, then fine — I’ll up my stars. But until that, be warned…

West Girard Avenue 199
Philadelphia 19122 PA US
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Reviews:2
Reported Loss :3251 $
Severity of Scam :Medium
Reported by : Anonymous
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