My experience with George Horrigan and Lynn Hanks was terrible, and I agree with Jenna B’s review on 7/4/2016.
It appears that George has not improved his business practices and I regret not reading the reviews before I hired him.
Therefore, I am exposing my experience with using Horrigan & Company services so that other small business owners will be aware of his unscrupulous tactics and beware of his unethical behavior.
I am a woman-owned business that discovered Horrigan & Company through the Quickbooks referral system.
The initial phone call with George was impressive as he shared his background in business taxes and bookkeeping services.
I decided to hire his company to do Quickbooks reconciliation and cleanup for my business accounts.
George assigned me to Lynn Hanks who contracts her bookkeeping services through Horrigan & Company as a Senior Quickbooks Consultant.
After meeting with Lynn Hanks to discuss my needs and granting her permission to review my Quickbooks account, I received a detailed 2-page proposal including the estimated hours as 12-16 and an hourly rate at $95/hour, between $1,140 – $1,520 to complete the project.
Additionally the quote stated “Before any additional work is completed, a revised quote or amount of additional time needed will be communicated and will be your decision on the direction to take at that time”.
From 11/2017 to 1/2018, I was bill $1,950 at $95/hour of which all was paid to Horrigan.
I explained to Lynn that this project had exceeded my budget and that we needed to bring closure.
Mid-January Lynn emailed me a detailed status report and a plan to complete the project stating that we only had 3 to 4 more hours at $95/hour.
In March, without any calls, emails, or letters I received invoices from Horrigan & Company for $1,765 at a rate of $145/hour.
Before I could question him about the invoices, George had charged my credit card on file.
When I questioned him about the increased rate AND charges, he proceeded to justify the charges by stating that Lynn is a Senior Consultant worth $145.
Her fee is more as a consultant than when she is doing normal bookkeeping services, and He said that I had to pay for her time talking to him about my account!! Really?? I ask why he did not disclose any of this in my initial quote, he failed to answer the question and continued to say that Lynn had to do so much work on my account etc.etc.
He never acknowledged that he charged my account without my approval.
He never acknowledged not disclosing the rate of $145/hour or any rate other than $95.
He never explained or identified the additional work Lynn did from January to March.
He never apologized or took ownership of his unscrupulous business behavior.
He had the audacity to tell me that I was getting a deal for Lynn’s services.
He never referenced or acknowledged how I had already paid more than the initial quote.
But this topped it all, he then sent me another invoice for more hours at the $145 rate and attempted to charge my credit card again without my permission.
After I confronted him and Lynn on a conference call, George sent me an email with this in the subject line “We are no longer your CPA for either of any of your businesses or your personal situation”.
Then after all that, I received a letter from the IRS that the business form George filed for me with the IRS was REJECTED and DENIED.
He billed me $198 which was paid, so now I am out of that money too.
I have reported the fraudulent billing to my credit card company, and the charges are under investigation.
Small business owners- pay attention. If I had not read each invoice and calculated the rates on each one, I would have paid over double for Horrigan services.
If you do business with George with Horrigan & Company review, verify and audit every invoice, billing, and service that they claim to render.
Do not trust their word– you might get screwed.