Home Point Financial

Poor Customer Service

Home Point Financial’s customer service is poor. They do not answer the phone.

In fact, I returned their 5 calls 5 times in January of 2018 only to have each return call ring until their equipment disconnect my calls.

In February, I discovered why they called me 5 times in February, 2018,When I went back to their website to make my February mortgage payment, I discovered why they had called me 5 times in January.

Their records showed I had not paid my January mortgage payment, even though I had a confirmation number.

We discovered I had erred when entering my checking account number in January.

I spoke with a manager right away and we worked out the following payment arrangement: I paid the January payment on or about 4 February; I paid the February payment on 1 March; I paid the March payment on 3 March.

I have learned Home Point Financial’s records show that I was over 30 days late in making a mortgage payment.

This report reflects negatively on my credit report.

Had their customer service answered my 5 phone calls, I would have made the January payment on time.

They did not email me. They did not send notice by the United States Postal Service.

All mortgage payers should avoid Home Point Financial altogether.

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5 reviews on Home Point Financial

  1. Scammer

    Such a horrible company to deal with.

  2. Not one return call. I stopped playing their game and have retained an attorney to file a law suit for lending violations and possible fraud.

    This is the absolute worst lender on the planet. They pulled a fast one on us by underpaying our escrow and insurance then raised our monthly payments by nearly $500 per month. When I caught wind of it,

    I spoke to an endless army of customer representatives – not a helpful one in the bunch. For the same issue, I had to escalate to a supervisory level FIVE TIMES because not a single one followed through with their promise(s) to investigate the matter and call me back with information.

    Not one return call. I stopped playing their game and have retained an attorney to file a law suit for lending violations and possible fraud.

    Typical to wait on hold for over an hour only to be disconnected before someone picks up – or worse, right AS someone is picking up. I’ve wasted dozens of hours on the phone with these clowns.

  3. If I could give this company zero stars right now I would!

    If I could give this company zero stars right now I would! I have been dealing with this extremely frustrating situation related to my account and everyone wants to point fingers at everyone else instead of helping me fix the problem that the ONE person that cannot be blamed for any of this is ME! I am beyond frustrated that I have spent so many hours on the phone trying to fix this situation and have spoken to so many different people who promised me they would fix it,

    then didn’t, were rude to me and told me it couldn’t be fixed and now a manager who told me to be patient with him and trust that he will get it taken care of, which I am having a very difficult time trusting anyone at this point! As I told the manager today, can you imagine if the roles were reversed and I owed this company over $2,000?!? I would be getting a phone call every day, there would be interest added and it would ruin my credit.

  4. It sucks that my previous mortgage company sold my loan to Home Point Financial Corp.

    It’s a shame I have to even give this company one star. We have gotten notices in the mail telling us that we have not had insurance since Feb and that they are going to issue an invoice to us for over coverage. We have provided them with our declaration page three times and we still continue to receive letters.

    The customer service (LOL) agent my husband talked to this morning said that the fault is ours, not Home Point’s and that we are going to be billed because we haven’t proven we had coverage. My husband told her that if we get an invoice for insurance, we will be filing a suit and the agent told him to “bring it on because we love a good challenge”.

    Really? Why are they allowed to get away with this? Today I provided copies of the declaration page again as well as a copy of our mortgage statement from THEIR website showing our insurance company, the policy # and the amount paid for. It sucks that my previous mortgage company sold my loan to Home Point Financial Corp.

  5. Stay away from them.

    My loan was sold to this company a while ago. In May/June they had a glitch in their system and stopped reporting to the credit bureau as if I do not have a loan at all.

    I have called, emailed, sent letters with supporting documentation telling them “yes, I do have a loan with you, yes, you get my payment on time each month, etc.” and still have yet to get it resolved. I have contacted the bureaus and they told me Home Point have not submitted anything on my account and actually closed the loan back in May!

    This has affected my credit rating and trying to buy another property at this time seems impossible. I have owned my home for over 20 years and all of a sudden due to this horrible company I do not exist! Stay away from them.

San Jose Boulevard 12412
Jacksonville 32223 FL US
Get directions
Reported Loss :6255 $
Severity of Scam :Extremely High
Reported by : Anonymous
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