Home Depot

Home Depot is unprofessional. It sent me a broken product

There was some sale going on at Home Depot. Usually, I buy from the companies I have dealt with. But, this sale was the reason I chose to have a look. I was planning to buy a Maytag and was actually looking for one from few days. When I saw a product with the specifications I needed, I ordered it with Home Depot.

I was in a hurry and before making the purchase, I enquired about the delivery date. They confirmed that the product was in their store and they would be able to deliver in any of the next three days I would choose. I purchased the product on Saturday and they suggested that they could make the delivery on Thursday, Friday, and Saturday.

I asked the lady to book the delivery on Friday as I was off from work on that day. She asked me if I could do it on Saturday. I thought it would be just a day. So, I agreed. After three days, I received a call from the store.

They informed that they do not deliver on Saturdays as it’s their maintenance day. I confirmed that the lady who sold me the Maytag offered that date. They said that she must not have known. It was entirely unprofessional.

I asked if they can deliver it on Thursday. They completely denied saying that the already they were occupied with the pending orders and that the delivery would not be made until next 10 days. I requested them to make the delivery as the product was in the store and I had to wash the towels every other day.

I run a saloon and the delivery was very urgent for me. But, they did not listen and said that I had to wait for those many days. I had already made the payment for the product. So, I waited.

They delivered as per the scheduled say they had suggested. But, I was frustrated to see that there was some problem with the top of the dryer. The clips were not there to hold them. The delivery guy said that he had to take it back to the store.

He connected me with the store in charge who said that they will see if it could be fixed. If not, they will have to wait for next 13 days to order a new one.

I only got the hoses hooked to the washer. The delivery boy did not check the product if it was working or did not take out any packaging material from inside. He did not perform any instructions written in the installation guide.

It is 10 days since he did the installation, and nothing has been fixed. I am still waiting for him to complete the installation and send the items. It was an awful experience with Home Depot. I am never going to purchase anything from this store. They provide misleading information to sell their products. They are a rip-off.

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Atlanta GA US
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Reviews:0
Reported Loss :1200 $
Severity of Scam :High
Reported by : rubin1
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