Home Comfort USA

Home Comfort does sloppy work

I was scammed by home comfort USA twice and I take all the blame on me. When the first time, they did sloppy work at my house, I was completely frustrated. I called them many times and said that I would register them on the consumer complaints forums, they agreed to make things right.

They suggested that the work that was pending at my parent’s house would be taken care with utmost priority and responsibility. We needed a HVAC install from scratch at my parent’s house. I had discussed this before with Home Comfort, but after looking at their work, I had changed my mind.

However, to gain my trust, the salesman told me that he would offer discount and the service would be done on time with perfection, without fail. So, I agreed to give them the second chance and they blew that chance as well.

I scheduled the install for the next week and they confirmed the same. I also applied for leave to make sure everything was fine. The day of the scheduled install, the people came with all the things required to do the install and unloaded it in the front lawn. Later, when they tried to start the work, they figured it out that they missed the requirement for an electric panel upgrade when they came for the inspection on the first day.

So, the guy who came for the installation tried reaching people from the company and gave up after 30 minutes when he was not able to connect with anyone. I also tried to talk to the salesperson who recommended this deal and I was not able to connect as well. The salesperson was on leave and no one was ready to take the responsibility on his behalf.

The guy left with all the equipment and asked me to reschedule the work. I wasted my time on these guys and had to ruin my leave for nothing. Later, when I got connected with that salesperson, he said that the I would be required to pay $1700 in excess of the amount we agreed upon. When I asked them for working at my home, I had paid them $20K already and they had done the worst things.

There were patches on the walls and left my vents in a very terrible conditions. Asking them to compensate for the same, I asked them to include the upgrade in the cost suggested during the first visit.

But, they denied. So, I cancelled the install with them and got another company to do it. They charged me even less than the agreed amount with Home Comfort. There are no words to explain the rudeness and irresponsible behaviour that I came across while dealing with these people. They do not know the work and charge higher price for no reason.

Only to increase their profit, they ask for unreasonable amounts. And, at the end, they leave their customers frustrated like they did it to me.

Is Home Comfort USA a scam?
Home Comfort USA is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Home Comfort USA legit?
First Home Comfort USA is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Home Comfort USA’s consumers?
There is/are 32 review(s) posted about Home Comfort USA and it indicates that the severity of the scam is High.
Where is Home Comfort USA located?
Home Comfort USA is located at 1120 N Tustin Ave, Anaheim, CA 92807, USA. You can contact Home Comfort USA by dialing +1 (714) 459-5193 or visit their website homecomfortusa.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Home Comfort USA’s customers?
According to the report(s), US $20000 was the total loss incurred by Home Comfort USA’s customers.
The reviews, complaints and scams about Home Comfort USA are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Home Comfort USA. If you have any issue with Home Comfort USA incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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32 reviews on Home Comfort USA

  1. Dao Scott

    I have never gotten it and too sick tired of calling them again.

    First, Zach was very pleasant to deal with. The installation crew is excellent. However, customer service reps need improvement because they are not responsive, taking too long to return a call (about 48 hours).

    In addition, when I paid by credit card for in home service ($350), Anthony took down my email info to send me a receipt, but I have never gotten it and too sick tired of calling them again.

  2. Joe Adams

    I had an issue with some work that was done.

    I had an issue with some work that was done. The company quickly addressed the problem to everyone’s satisfaction.

  3. Bree Lee

    i recommend that home comfort changes their herst testing contractors.

    i recommend home comfort due to being fast and reliable when it comes to the technicians and our sales rep Michael he was great! We only had one issue with the system turning off due to the thermostat not being placed correctly but they quickly fixed the problem. Only down side of home comfort are some of the “customer service” employees.

    They were friendly at first but became rude and full of attitude when i would call to get updates on my referral check and the herst testing. Being that we installed the hvac over 6 months ago and still haven’t received permits the Herst testing was barley completed 2 weeks ago and they didn’t show up to 2 scheduled appointments. i recommend that home comfort changes their herst testing contractors.

  4. Bree Bailey

    i recommend that home comfort changes their herst testing contractors.

    i recommend home comfort due to being fast and reliable when it comes to the technicians and our sales rep Michael he was great! We only had one issue with the system turning off due to the thermostat not being placed correctly but they quickly fixed the problem. Only down side of home comfort are some of the “customer service” employees.

    They were friendly at first but became rude and full of attitude when i would call to get updates on my referral check and the herst testing. Being that we installed the hvac over 6 months ago and still haven’t received permits the Herst testing was barley completed 2 weeks ago and they didn’t show up to 2 scheduled appointments. i recommend that home comfort changes their herst testing contractors.

  5. Rock Torres

    She never got pushy or rude.

    Today, Home Comfort USA Service Tech Jynessa T. came to our home for a scheduled maintenance service call on our Lennox air conditioning system. Jynessa was very courteous and knowledgeable. She conducted her maintenance and identified a couple of issues of concern. One issues was more pressing than the other.

    Although we didn’t agree to the immediate repairs, I did advise that I would do some research on the particular parts and get back to her. She was not pushy, in fact she did say the pressing issues should be repaired before summer regardless of who we select to do the repairs.

    She never got pushy or rude. When I complete my research on the issues and am ready to do the repairs I hope if I don’t go with Home Comfort, I will measure customer service against Jynessa T. She is a very good representative of the company.

  6. Ruby Peterson

    I went to Anaheim because mom wanted me to visit her.

    I went to Anaheim because mom wanted me to visit her. I think I spent a week there with her when I noticed that the heating system isn’t working in the living, maybe that’s why mom doesn’t really stay there long during the night.

    I asked her if she knew any HVAC repair and said no, she’s not even planning of calling for repair. So I decided to call for repair or her, thankful that I found Home Comfort USA, they were fast and efficient with the job, and the technician was very knowledgeable with the job that the repair just took 1 hour then viola! It’s finished, the heater is well working already.

  7. Kevin Ramirez

    We had Mario come out to service our heater unit and he was excellent!

    We had Mario come out to service our heater unit and he was excellent! He diagnosed the problem and explained our options. If the review was based solely on Mario’s knowledge and service.

    There were some communication issues with their office–not following up–but things ultimately straightened out and we’re very happy with the service and solution provided by Mario.

  8. Maria Rodriguez

    Son muy muy honestos

    Son muy muy honestos. Excelente servicio, puntuales los recomiendo ya que son muy profesionales.

  9. Evie Lewis

    I was happy

    I was happy and satisfied with the service.

  10. Aggie Walker

    I usually don't write reviews, I've been utilizing their services for a few years.

    I usually don’t write reviews, I’ve been utilizing their services for a few years. The team at Home Comfort USA are very dependable and thorough in their repairs and maintenance.

  11. Lisa Hall

    Nicole is awesome!!!

    Nicole is awesome!!! She really went above and beyond to get some one out in the middle of summer! Thanks Nicole!

  12. Marc Allen

    The service has been outstanding and the staff responsive to all concerns.

    The service has been outstanding and the staff responsive to all concerns. In the past there were some scheduling issues but this time they were on time and timely.

Reviews:32
Reported Loss :20000 $
Severity of Scam :High
Reported by : Anonymous
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