I was scammed by home comfort USA twice and I take all the blame on me. When the first time, they did sloppy work at my house, I was completely frustrated. I called them many times and said that I would register them on the consumer complaints forums, they agreed to make things right.
They suggested that the work that was pending at my parent’s house would be taken care with utmost priority and responsibility. We needed a HVAC install from scratch at my parent’s house. I had discussed this before with Home Comfort, but after looking at their work, I had changed my mind.
However, to gain my trust, the salesman told me that he would offer discount and the service would be done on time with perfection, without fail. So, I agreed to give them the second chance and they blew that chance as well.
I scheduled the install for the next week and they confirmed the same. I also applied for leave to make sure everything was fine. The day of the scheduled install, the people came with all the things required to do the install and unloaded it in the front lawn. Later, when they tried to start the work, they figured it out that they missed the requirement for an electric panel upgrade when they came for the inspection on the first day.
So, the guy who came for the installation tried reaching people from the company and gave up after 30 minutes when he was not able to connect with anyone. I also tried to talk to the salesperson who recommended this deal and I was not able to connect as well. The salesperson was on leave and no one was ready to take the responsibility on his behalf.
The guy left with all the equipment and asked me to reschedule the work. I wasted my time on these guys and had to ruin my leave for nothing. Later, when I got connected with that salesperson, he said that the I would be required to pay $1700 in excess of the amount we agreed upon. When I asked them for working at my home, I had paid them $20K already and they had done the worst things.
There were patches on the walls and left my vents in a very terrible conditions. Asking them to compensate for the same, I asked them to include the upgrade in the cost suggested during the first visit.
But, they denied. So, I cancelled the install with them and got another company to do it. They charged me even less than the agreed amount with Home Comfort. There are no words to explain the rudeness and irresponsible behaviour that I came across while dealing with these people. They do not know the work and charge higher price for no reason.
Only to increase their profit, they ask for unreasonable amounts. And, at the end, they leave their customers frustrated like they did it to me.