Hilton Garden Inn

Hilton Garden Inn Is Scam

We ordered room service and was charged 3 times  as well as another $185. So a hotel stay that should have cost me nothing because I used my Hilton honor points to pay for the room, cost me almost $400. The hotel manager is not available ever and the staff wouldn’t help. Called Hilton customer service, it’s been a month and I still haven’t received a refund.

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4 reviews on Hilton Garden Inn

  1. Hilton Garden Inn Bad Service.

    We ordered room service and was charged 3 times as well as another $185. So a hotel stay that should have cost me nothing because I used my Hilton honor points to pay for the room, cost me almost $400.

    The hotel manager is not available ever and the staff wouldn’t help. Called Hilton customer service, it’s been a month and I still haven’t received a refund.

  2. Hilton Garden Inn Scammer

    They first wanted to send me to another hotel for one night and then have me come back to the HGI the next day. That was not an acceptable option. I am here on business travel and do not have time to be checking in and out of rooms for the convenience of HGI – when I had a reservation they refused to honor. While I was waiting, another guest arrived and was checked into his room.

    I asked how that could be and was told “I don’t want to say that you don’t have a high enough level, but the gold and silver honors members can get rooms” to which I replied “so you are telling me that my status isn’t sufficient for you to honor my reservation.”

  3. the employees who are here just to collect a pay check.

    This was my second stay at this Hilton, and it will definitely be my last. My ultimate reason for saying this is that there is such a huge lack of sincerity and warmth from their greeting when you arrive to the clowns who are supposed to be a valet service.

    Specifically, their overnight crew at the front desk is unresponsive and really not at all interested in the customer experience. Clearly, you can pin-point the trained people at this hotel who are here for a career vs. the employees who are here just to collect a pay check.

  4. Wonderful breakfast buffet with made to order omelet and waffles.

    Wonderful breakfast buffet with made to order omelet and waffles. The wait staff was friendly and attentive. Recognize many staff members from past visits.

    That says something of the management and staff to remain for years. Yogr made me feel comfortable and provided great service. I forgot my jacket when I left and she made the extra effort to track me down and leave at the front desk for me to pick up later.

Reviews:4
Reported Loss :400 $
Severity of Scam :High
Reported by : ChadAshleeZ123
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