Highlands Residential Mortgage – Plano West

They Mistakenly Used Our Debt

There are plenty of options out there for mortgages so do yourself a favor and pick a different one! If I could give them zero stars I would.

Highlands Residential Mortgage – Plano West almost destroyed my 1031 exchange by denying a loan 2 DAYS BEFORE COE!

They mistakenly used our debt from a sold property and didn’t mention there was a problem until it was way too late!

They should have noticed as we had discussed the plan for over 3 months before the transaction.

They also did not properly review documentation submitted asking for multiple copies of the same documents.

And don’t expect them to understand income from any source but W2 jobs.

Fortunately I found another lender who was able to close the loan in just 4 days along with several more properties.

If you are an experienced investor or it’s important to you to actually close the loan, please, Please, PLEASE look elsewhere.

You can find better rates, better communication and much better service from almost anywhere.

Is Highlands Residential Mortgage - Plano West a scam?
Highlands Residential Mortgage - Plano West is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Highlands Residential Mortgage - Plano West legit?
First Highlands Residential Mortgage - Plano West is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Highlands Residential Mortgage - Plano West’s consumers?
There is/are 6 review(s) posted about Highlands Residential Mortgage - Plano West and it indicates that the severity of the scam is Medium.
Where is Highlands Residential Mortgage - Plano West located?
Highlands Residential Mortgage - Plano West is located at 18383 Preston Rd #100, Dallas, TX 75252, USA. You can contact Highlands Residential Mortgage - Plano West by dialing (214) 380-2300 or visit their website HighlandsMortgage.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Highlands Residential Mortgage - Plano West’s customers?
According to the report(s), US $5244 was the total loss incurred by Highlands Residential Mortgage - Plano West’s customers.

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6 reviews on Highlands Residential Mortgage – Plano West

  1. Stiven Smith

    Very unprofessional.

    I submitted an online application with them over a month ago and have not heard back from anyone. They already ran my credit though and I scanned in all the required forms online. Very unprofessional.

  2. Kat H

    Worst experience!

    Worst experience! We have bought several homes in our lifetime and have never been led down such a deep rabbit hole. This was a $15000.00 mistake! Incredibly disappointed!

    We had a pre-qual letter from Bryan Rankin, and was not aware that our loan would not go through until a day before closing. Then we had to scrabble to try and find another lender. Unfortunately, we lost our dream home and lots of cash! Hard lesson!

  3. Lyndsey Judd

    Never Again

    If you want to get taken advantage of on your loan work with Tish Ashley and/or Lauren Stamper. Want to get lied to, deceived, and work with uneducated loan officers – these are your ladies!

    If you want them to screw up your loan closing date by 2 months (i.e. you close in 2 weeks and they have literally nothing done because they thought your closing was 2 months away) then use Highland Mortgage.

    If you question their deceptive business practices… like raising your interest rate to cover the title policy your sales contract states they are to pay they just ignore your emails about this.

    When you ask where your credit is – i.e. for said title policy ($1789) they tell you their lender credit (the one they gave you for raising your interest rate which you did NOT ask them to do) of $1372 covers it. When you ask how on earth a $1372 lender credit = $1789 they ignore you.

  4. Srinivas Walker

    I don't understand why they didn't ask for that doc in advance.

    I had a very bad experience with Highlands Residential Mortgage . We closed loan on my investment property in OCT ,2015.Anthony worked on this loan from this company.They mislead me on several occasions.No professionalism and full of lies.

    He was so disinterested in my loan for some reason. May be because of loan amount is small ($228K). CB Jeni build recommended this lender and I went with this lender thinking process will go smooth. He took advantage of this situation .They never alerted me for any documents.

    I know mortgage process and involved in home buying before so started asking questions on documents required. The moment I ask question they come back and say we need this doc ASAP. I don’t understand why they didn’t ask for that doc in advance.

  5. Texas Johnson

    I would NEVER do business with these dodos again.

    While this company got me a fair rate and were verbally very friendly and responsive, they were super slow and totally inept. I was asked for duplicate loan documentation more than once before closing (duplicate as in the exact same documentation had already been emailed/faxed).

    I was promised a closing on a certain date (“oh for sure by then…”) and it went 2-3 weeks past. Then, AFTER CLOSING, I was contacted that further documentation was needed (duplicate again! — I had already sent it prior to closing). When I was slow to respond (hey, I had already closed!), they threatened to call my note due. Really? .

  6. Rich Hernandez

    which I was told by my realtor is almost impossible to do at end of month closings.

    I have to say what a great job Kristen Walthers at Highlands Residential Mortgage put together in order to close on the same date on our house, which I was told by my realtor is almost impossible to do at end of month closings.

    If I were to purchase another house, without question, I would give her a call, mostly because she was always there to take a phone call, even at midnight when it mattered most to make deadlines!

Reviews:6
Reported Loss :5244 $
Severity of Scam :Medium
Reported by : Anonymous
Views :