Herbert W Wong, OD

Don't like the customerservice

I’ve been a patient of Dr. Wong’s for a number of years already. I have to say that over the years, as I’ve gotten older, I have definitely began to notice things that I didn’t when i was a kid coming into the office for a checkup.

Dr. Wong is a nice guy. His assistant Becky is the total opposite of him. She can be friendly, but she can also come off seeming to have an attitude which isn’t very pleasant to deal with.

My most recent experience was from this past Saturday, 1/21/17. I went into Dr. Wong’s office around 2pm in the afternoon with my mom to pick up some glasses that my family ordered through Dr. Wong’s office. I was in the office for at least 15 minutes, and not a single acknowledgement from Dr. Wong or Becky. Not a single “Hi” from either of them. And not so much as a “Thank you” after paying for our glasses.

Dr. Wong definitely knows what he is talking about, don’t get me wrong. He was my optometrist for years.

I do not like the customer service that I get from this office. “Why have I gone back for years?” I didn’t know why, until recently.

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1 review on Herbert W Wong, OD

  1. Do not recommend at all.

    Pathetic experience. Do not recommend at all.

Reviews:1
Reported Loss :550 $
Severity of Scam :High
Reported by : anonymous
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