Hendrick Chrysler Dodge Jeep RAM

Service here was terrible.

I made an appointment at the Hendrick Chrysler Dodge Jeep RAM of this week to come see a specific car. They called me no less than 5 times throughout the week checking in and confirming my appointment; they said the car would be pulled up and ready for me along with similar vehicles.

So far, so good, although I thought the amount of calls was a little excessive.

I get there on time for my appointment. I wait and it turns out the salesman I have the appointment with isn’t available so I get another guy, Brandon.

I’m taken into an office, asked some questions, and then he goes to get the keys. 10 minutes later he comes back and says it’s out on a test drive.

Why is the car I have an appointment to see at that very moment on a test drive? It’s now 5:30.

Brandon disappears and says he will wait for it to be back. He never returns.

Meanwhile the door is open and I’m sitting there staring at the wall so I finally go outside with my boyfriend and his dad, who have since shown up to be with me, and look at cars with them.

Despite Brandon having my number, he never calls/texts me to find out where I went in order to update me on the test drive situation.

Turns out the guest who had it on a test drive was hemming and hawing over whether to buy it; I know this because we came across him at the front of the dealership.

I eventually found Brandon outside around 30 minutes later and he says the guest is now inside “talking numbers” and “in the next few minutes” he should know whether they were buying or not and whether I could have my test drive.

We also wanted to test drive a truck for my boyfriend who is in the market for a vehicle, and told Brandon to call or text me as soon as he knew because we were test driving something else, which he agreed to do.

Needless to say, Brandon never contacted me. When we got back from test driving the truck with another salesman, Ben (who is great by the way).

I talked to an employee and turns out the man bought the car I was set to test drive, essentially buying the car out from under me.

Brandon never let me know anything and never offered to show me other vehicles– though Ben, the guy who we test drove the truck with, did take the time to show me other cars they had online.

I never got any type of apology or notice on what happened, such as a simple “sorry but the car has sold.”

I only found out through some other random salesman I was able to grab who went in and found out for me.

No one reached out to me about my appointment, and apparently Brandon thinks I vaporized into thin air and ceased to exist after the car was sold to someone else.

Additionally, when I was shown similar cars online at their dealership.

I felt pressured and when I told them my max budget, they continued to show me cars over $2000 above my budget, going on about how I can just finance for more months or make bigger payments each month (yeah right! Exactly what I’m trying to avoid).

I especially enjoyed how a manager tried to explain how interest works to me like I’m stupid.

The thing is, I understand interest perfectly fine– that’s exactly why I’m trying to avoid paying more of it.

I insisted on my max budget for an hour and a half while they refused to come down on the price at all and kept “going to talk to the manager” about the price I wanted and coming back with the same original number.

Mind you it is the end of the month.

If they can’t meet the price I want, that’s perfectly fine, but I wish they would just say that up front and save all of our time.

I should’ve just left when they sold the first car out from under me, which was downright rude.

Bottom line: I was prepared to purchase a car today, but their subpar service has ensured that I will be making that purchase elsewhere.

Update on 5/7 to say that a new salesman called me and asked if I’m still in the market, then proceeded to tell me that my file notes that.

I am underage and thus could not buy a vehicle– was there anyone who could sign for me– and that it said I never showed up for my appointment.

What? I corrected him that I’m well over 18 years old (no one could mistake me for being underage) and that I did in fact come to my appointment and told him what happened there.

In my opinion, sounds like someone was trying to cover their butt after the fact so that if I complained it would seem unfounded.

I told the salesman I had bad service and he offered to send me the general manager’s info.

I didn’t think this crappy service situation could get any worse but it just did.

Save your time and buy a car somewhere else where you can actually enjoy the process without being ignored and insulted.

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Hendrick Chrysler Dodge Jeep RAM reviews are no way affiliated with yelp & reddit. Their business is located at 1624 Montgomery Hwy, Vestavia Hills, AL 35216, USA. Hendrick Chrysler Dodge Jeep RAM could be contacted by dialing (205) 545-8074. Hendrick Chrysler Dodge Jeep RAM business page on Dirty Scam received 37 consumers reviews/complaints, page views and 2000$ of monetary losses. The most of the users reported the severity of the scam is High.
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37 reviews on Hendrick Chrysler Dodge Jeep RAM

  1. I should have towed it to a mom and pop shop that would at least act like they care.

    My jeep stopped running Friday morning – I had it towed to the dealership because there is a recall on it. The dealership got back to me (Jimmy) on 09/21/18 to tell me the oil cooler was broken and my engine was rattling – the bottom.

    I asked how they determined this and how that part fails. I was told they weren’t sure. They quoted me $6500 plus labor to put a new engine in $5500 plus labor for a used engine.

    I asked them to please look at it and determine how it failed – as I was hit in a hit and run (Jeep was parked and in first with ebrake) a month prior and was it damaged and just missed because I’m not leaking oil/have no oil spots in the driveway or where I park at work.

  2. We received very poor service at this dealership.

    We received very poor service at this dealership. Charles Piazza, the commercial manager was rude and unprofessional from the start. He hung up on me during the first call. When he called back, he told me I would have to speak louder if I wanted his help. He exchanged no pleasantries whatsoever, and was rude and curt during the entire call.

    It almost felt like he did not want us to buy the truck. The finance manager was not much better. He talked to my business partner and me in a very condescending tone and manner. The only reason I went forward with the purchase is because they had the exact truck we needed for business and we needed it right away.

  3. The bottom line is DO NOT purchase a vehicle fro these people.

    I recently purchased a Jeep Wrangler from Hendrick Chrysler Dodge Jeep. But I can honestly say I regret it. If you enjoy dealing with slick car salesman, this is the place. But they seem to develop amnesia once the sale has been made. I’ve never written a review on anything and this will hopefully be my last one. The bottom line is DO NOT purchase a vehicle fro these people.

    I could list several details and include names but I’m not. I wish I had just gone with a Chevrolet Tahoe from another dealer so I wouldn’t have had to spend more $$ to make the Jeep look normal even though it was brand new model.

  4. I wish I would have waited.

    Can you give less than 1 star ? I felt like I was pushed into purchasing an oil change service package when I got the car . The main issue with that is their service department is awful. The people that work there are rude and not helpful, and it should not take 2 1/2 hours to get an oil change.
    It took me over 30 minutes to get anyone to even acknowledge that I needed assistance.

    This was my first and very last purchase of a new car at Hendrick. Once I get the 4 oil changes that I paid for I will take my car to Benchmark for service. I have always had wonderful experience with them, the only reason I did not purchase from them is that they would have had to order the car I wanted and I did not want to wait. I wish I would have waited.

  5. never again doing business here.

    world’s worst service department. people were rude and I had to call 13 times for someone to answer finally 15 minutes before they were going to close to find out my car was done 2 hours prior and no one called me to let me know it was done. they had my car for 2 days for a 45 minute fix. so now I am carless for another day because I can’t make it there by 6pm… never again doing business here.

  6. non existent and they really don't care about changing is my opinion

    I have purchased two used trucks and 1 new Jeep from Hendricks in Hoover since Nov. 2014. The sales side is fine but had to deal with the service side twice. Both times were the worst experiences that I have ever had in the automotive business.

    I made it clear to them after the last time that I would do my best to warn the public to stay away. The service is terrible, non existent and they really don’t care about changing is my opinion

  7. EVER, they are rude and don't have it together at all...

    It was our FIRST and LAST time dealing with them and it was not a great experience…

    I know lots of people in the line of work I am in and well make sure to tell them the experience I had dealing with Hendricks!!!! And steer then in a different direction away from Hendricks when buying a car…… they are CRAP!!!!

  8. When I asked him for a tracking number he stalled.

    Piazza only sent one set of paperwork and promised to overnight the paperwork the next day. It took eight days for us to receive our paperwork which caused a delay in our abilities to go forward with our company needs. Every time we called, he lied and said that the paperwork had been sent. When I asked him for a tracking number he stalled.

  9. I will definitely never return.

    This was our ONLY complaint from the start and to now find out these tires were in terrible shape leaves me extremely upset that your dealership would even let someone leave with that being a safety issue.

    NOW we are spending $740 on all new tires when this expense could have been included in our deal at the dealership and just affected our monthly payment which we were COMPLETELY okay with. I will NEVER recommend anyone here, and I will definitely never return.

  10. I will NOT be buying a car of any kind from Hendrick!!!

    It was our FIRST and LAST time dealing with them and it was not a great experience… I know lots of people in the line of work I am in and well make sure to tell them the experience I had dealing with Hendricks!!!! And steer then in a different direction away from Hendricks when buying a car…… they are CRAP!!!!

  11. Service Dept is TERRIBLE!

    Service Dept is TERRIBLE! Went to get a small adjustment 2 days after buying a new Dodge. They said it was normal to have that problem, no fix. It got worse. Even dangerous.

  12. Had such a great experience at this dealership.

    Had such a great experience at this dealership. Nick was amazing and very helpful every step of the way. Will definitely recommend to a friend!

  13. Never Again

    A deal was trying to be made to piggy back a deal on my husband’s car from Chevy, and the bank only said 1 car, 1 loan, and they were trying to weasel it in, and not telling us any of this other than “you are approved for $xx amount!”

    Such a waste of time, and my sanity and my kids. Frustrating experience non-the-less, but hopeful my mistake will help another avoid it!

  14. Had such a great experience at this dealership.

    Had such a great experience at this dealership. Nick was amazing and very helpful every step of the way. Will definitely recommend to a friend!

  15. I have emailed Joel Smith the GM and have gotten no response.

    I call the service dept and I was put on hold for 5 minutes before someone just hung up the phone.

    Then I call for the general but got his assistant who assured me that the sales manager would take care of me as soon as he came in. He wasn’t even scheduled that day.

    Aug. 8th I pick up my car from having new windows installed. Clip from door panel was sitting in my cup holder. Rear window had the defroster unplugged and the glass was aftermarket glass. I expected OEM glass, that is what they ruined that is what I should get put on my car.

  16. would not recommend this car dealership to my worst enemy.

    So I make it there before they open up and I’m ready to get this started so I can leave. Four – five hours later my car is finally what I expected it to be when I first signed the papers (at this time more than a week and a half from initial purchase).

    This is hands down one of the worse establishments that I’ve ever been to. I waited so long to leave a review because I was hoping Yelp would come out with a 0 star option. Overall I did not feel good about my purchase and would not recommend this car dealership to my worst enemy.

  17. Don't waste your time.

    Before you take delivery of your vehicle you make sure every option is on the jeep , After they get you in a vehicle do not expect them to call you back even after 2 messages and an email. The sign hanging in the showroom says if your not happy call the sales manager. Its bogus.

    I had looked at a white jeep that had a receiver hitch on it and that was the deal we were working , I changed my mind on the color and went with a black one. I asked the question does it have the same equipment. I was told identical.

    Well it was except for the Hitch, This is on me but the fact that I can’t get anyone to call me back to try and see if they can help me out. Crickets. Yes I love the jeep and loved my salesperson. Management is lacking.

  18. I have no rating for this place.

    I have no rating for this place. I have purchased from them before they didn’t do what they told us then. I have given them several other tries but they act so stupid. I went looking at a truck the sales man ask me 4 diffrent times what was I looking for and why that price range.

    I would ask a price on a truck he would say I’m not sure I don’t know that. Dumb as a box of rocks!! Never again will I go there. Tried putting us in a vehicle we aren’t even interested in. Told me I wanted champagne on a beer budge.

  19. This was by far the best car buying experience we ever had.

    This was by far the best car buying experience we ever had. We dealt with Renell and he really made the experience effortless. We also worked with the Manager who was super knowledgeable about financing etc and wasn’t pushy. Would definitely recommend Hendrick to anyone in the market for a new or used vehicle!

  20. He is extremely rude!!!

    The parts were available locally and the van would be ready that day or the next. The evening of 6/2 I call and was told it wasn’t ready, but for sure the next day. Well I am currently writing to you and was now informed after speaking to a manger that the vehicle may not even be ready tomorrow 6/4.

  21. Scammer

    I understand it’s used (this is only one of the list of things wrong with the vehicle we have found out since we bought it.)….but TIRES is a safety issue and a BIG DEAL!!

    This was our ONLY complaint from the start and to now find out these tires were in terrible shape leaves me extremely upset that your dealership would even let someone leave with that being a safety issue.

  22. Not Highly recommend!!

    Three days later I’m driving through a thunderstorm and realize my rear windshield wiper is not connected. I call the sales representative and tell him he needs to correct this issue he assures me it will be corrected and to bring it in the next day.

    “Shouldn’t take more than 30-45 minutes if you bring it in first thing in the morning” he says to me. So I make it there before they open up and I’m ready to get this started so I can leave. Four – five hours later my car is finally what I expected it to be when I first signed the papers (at this time more than a week and a half from initial purchase).

  23. I would definitely recommend this salesman Desmond Heath

    I would definitely recommend this salesman Desmond Heath. He is very professional, knowledgeable and goes beyond the call of duty.

    He was able to get me in my dream car within my payment range. I won’t hesitate to recommend this friendly and efficient service to others …

  24. Scammer

    Normally I would never write such a thing, but I have literally had the worst experience dealing with their service department and have no other choice. Do NOT take your vehicle to this place. On I had my Chrysler van towed to their service department because it wouldn’t start.

    The woman on the phone couldn’t promise it would be looked at that day, but for sure the next. 5/29 I called my service advisor to see if I could pick up my vehicle, I was informed nobody had even looked at it- nor were they planning on it,

    but was promised the right mechanic would be working the next day 8-5 and would get to it. 5/30 never received a call, left 2 voicemails and was never called back. 6/1 I called to tell them I was coming to get my car to take somewhere else, but was then told they finally looked at it and it would be a fuel pump replacement.

  25. The parts were available locally and the van would be ready that day or the next.

    The parts were available locally and the van would be ready that day or the next. The evening of 6/2 I call and was told it wasn’t ready, but for sure the next day. Well I am currently writing to you and was now informed after speaking to a manger that the vehicle may not even be ready tomorrow 6/4. This is horrible service,

    I could have had the vehicle serviced by the lowest of low service shops many times over in a 7 day period and may take longer than that. Save your time and your money- do not go here. I have been paying my own bill on a rental car from Enterprise this entire time.

  26. it's not done, and who knows when I'll see my car.

    Service Dept is TERRIBLE! Went to get a small adjustment 2 days after buying a new Dodge. They said it was normal to have that problem, no fix. It got worse. Even dangerous.

    Went to service Dept. They said I could either leave if for 5 – 6 days or make an appointment. I made an appointment. I showed up promptly and had to wait to see a service writer.

    He says I will have to leave the car overnight. Why did they have me make an appointment? Now it’s been there for days, it’s not done, and who knows when I’ll see my car.

  27. This place is extremely unorganized.

    This place is extremely unorganized. Staff is rude, disrespectful and unprofessional. Donald in sales talked to me like I’m stupid because I questioned the price, then Savannah the sales manager did the same.

    Talking to her was like talking to a child as she threw a temper tantrum once she realized that I wasn’t backing down. I took my business elsewhere and got a better deal, and I would suggest you do the same. Steer clear of this dealership!

  28. Christie Taylor is the best!

    I really enjoyed my experience today here at Hendricks! I finally have my dream car which is a charger. Christie Taylor is the best!

  29. The only reason I gave four stars is I hate to wait and making the deal takes a long time.

    We bought a Ram truck a few weeks ago, so far we are very pleased with the truck. We was pleased with the young sales lady Chelsea Lynn. She was very knowledgeable about the truck and has a very good attitude.

    If you would like to shop or buy a Ram truck Chelsea is a good sales lady to deal with. The only reason I gave four stars is I hate to wait and making the deal takes a long time.

  30. VERY SATISFIED!

    The service manager, Chris, and his staff were nothing but helpful and attentive. I had an appointment, was seen on time and everything was resolved in a quick, timely manner. VERY SATISFIED!

  31. I will be sending other people to see him!!!

    Every thing was great the staff was very professional!!! I enjoyed the great customer service from everyone especially Corey Scott. He was very helpful and attentive.

    He asked questions and listened and made sure I was comfortable and well taken care of. He answered all my questions and concerns very well. I will be sending other people to see him!!!

  32. I cannot speak highly enough of James and the service he provided at Hendrick.

    I cannot speak highly enough of James and the service he provided at Hendrick. I will absolutely return for other vehicles given the service, ethos, and general pleasantness exhibited by James seems to be reflected throughout all of the individuals I dealt with during my visit,

    and made the choice simple. Quite simply, I am highly pleased with James’s professionalism, personality, and willingness to ensure I was taken care of pre-, during, and post-sale.

  33. My experience with Hendrick service department has been great.

    I bought a 15 Jeep Renagade on Dec.15 and the sunroof stopped closing on Christmas day. I felt like a kid with a new toy only to realize it was broken. I brought it to the service department to have them check it but I did not have the key for the roof so they were not able to check it that day.

    As soon as the key came in they got me right in and tried to recalibrate it for me but that didn’t work. Patrick was very nice and looked in to it and informed me Jeep was having a issue with the sunroofs with that model. Patrick spoke with his boss and they quickly ordered the parts for my car.

    He informed me that there was a waiting list and it may take some time to receive the replacement parts for my car. February 27 the parts arrived and on March 8 Patrick had me in and the tech working on it. I was very pleased and thankful for everything they did for me! My experience with Hendrick service department has been great.

  34. I was in and out and driving my new Charger very quickly.

    Just bought a 2019 Dodge Charger from Hendrick. Great experience! James Kennedy was very knowledgeable and professional. Very good deal on the car! I specifically told James that I didn’t want to spend all day in the dealership. He made it happen. I was in and out and driving my new Charger very quickly.

  35. I feel very comfortable and proud to bring my car there for service.

    I bought a 15 Jeep Renagade on Dec.15 and the sunroof stopped closing on Christmas day. I felt like a kid with a new toy only to realize it was broken. I brought it to the service department to have them check it but I did not have the key for the roof so they were not able to check it that day.

    As soon as the key came in they got me right in and tried to recalibrate it for me but that didn’t work. Patrick was very nice and looked in to it and informed me Jeep was having a issue with the sunroofs with that model. Patrick spoke with his boss and they quickly ordered the parts for my car. He informed me that there was a waiting list and it may take some time to receive the replacement parts for my car.

    February 27 the parts arrived and on March 8 Patrick had me in and the tech working on it. I was very pleased and thankful for everything they did for me! My experience with Hendrick service department has been great. I feel very comfortable and proud to bring my car there for service.

  36. I was in and out and driving my new Charger very quickly.

    James Kennedy was very knowledgeable and professional. Very good deal on the car! I specifically told James that I didn’t want to spend all day in the dealership. He made it happen. I was in and out and driving my new Charger very quickly.

  37. We Started looking for a new Jeep 2 weeks ago and talked with several dealerships in this area and Georgia.

    We Started looking for a new Jeep 2 weeks ago and talked with several dealerships in this area and Georgia. We decided to use Hendrix in Hoover. We are highly impressed with the time they allowed us to pick and find the correct Jeep Wrangler.

    James Kennedy, our salesman, was extremely knowledgeable and made us feel like he was working for us. Once we selected the Jeep, we went to lunch and when we got back the paperwork and the vehicle were ready and we left there happy. They gave us a 4 star experience.

Montgomery Highway 1624
Vestavia Hills 35216 AL US
Get directions
Reviews:37
Reported Loss :2000 $
Severity of Scam :High
Reported by : Anonymous
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FAQs

Is Hendrick Chrysler Dodge Jeep RAM a scam?
Yes, Hendrick Chrysler Dodge Jeep RAM is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Hendrick Chrysler Dodge Jeep RAM a legit?
No, Hendrick Chrysler Dodge Jeep RAM is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Hendrick Chrysler Dodge Jeep RAM consumers?
There is/are 37 review(s) posted about Hendrick Chrysler Dodge Jeep RAM and its indicate that the severity of the scam is High.
Where is Hendrick Chrysler Dodge Jeep RAM located?
Hendrick Chrysler Dodge Jeep RAM is located at 1624 Montgomery Hwy, Vestavia Hills, AL 35216, USA.
How much monetary losses incurred by Hendrick Chrysler Dodge Jeep RAM customers?
2000 $ monetary losses incurred by Hendrick Chrysler Dodge Jeep RAM customers.