Hendrick Chevrolet

The worse experience ever.

Doing business with Hendrick Chevrolet dealership has been the worse experience ever. First of all, let me just say that I do not recommend them because they are very rude, unprofessional and shady.

I purchased a vehicle from this place on August 9th and when I attempted to make my first payment on September 6th, the finance company stated they had no record of my contract.

I reached out to the dealership and was then told they just needed to do a new contract so, I went back in and signed a new contract and thought everything was done.

A few days later I began getting calls from numerous people from the dealership stating that I needed to come in so I did.

When I arrived they sent out their very rude sales manager Andrew who then told me that my deal did not go through and I had to return the car.

I advised him that I would return it as soon as I could get my daughter’s belongings out. At this point he became belligerent and called me several racial slurs and got in my face.

Then he demanded that I return the vehicle after I had already told him I would bring it in, he threatened to call the police on me.

I then reached out to the general manger Tee Thomas who was just as bad and did nothing but lie. He claimed to have addressed the issue, but I assure you he did not.

The deal fell through because they failed to follow the guidelines specified by the finance company and they did not even acknowledge that they screwed up.

The manager had me come back in stating that he was going to fix it, but he did not.

Instead, he done nothing but lie and waste my time.

I am now out of money for registering and putting insurance on a vehicle that had to be returned.

DO NOT GO TO THIS DEALERSHIP TO PURCHASE A VEHICLE!

I ended up with 14 inquiries on my credit that I did not authorize and my credit score took a 29 point hit because of it.

I told them up front that I did not want my credit ran more than twice, but they done it anyway.

BUYERS BEWARE!! This place will do anything to get a sale, even if it is not on the up and up.

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41 reviews on Hendrick Chevrolet

  1. BUYER BEWARE!!!! Do NOT buy from this dealership.

    BUYER BEWARE!!!! Do NOT buy from this dealership. The sales reps are worthless liars, which I know that’s how they entice and trap people into buying their cars. My husband went to purchase a vehicle from this dealership, after much searching.

    Once he got up there, he test drove the vehicle, and noticed that the check engine light was on, which the sales rep told him that it was just for a recall, and that under Lemon Law that they were required to fix the truck to sell it.

    That was fine with us, and he stated that it would be guaranteed to be picked up no later than Wednesday, which is 4 days from the date that my husband signed papers to buy the truck.. He didn’t sign the title or give them their down payment because he didn’t see the sense in that since we weren’t getting the vehicle that day.

  2. They are HORRIBLE!!!! It's all about a sale for them.

    They are HORRIBLE!!!! It’s all about a sale for them. They are rude, unprofessional and doing under handed crap. I drove a car I purchased from them for almost three months and never received my payment information from the financing company I was supposedly approved through. I called everyday for them to not return my calls. I had just had a baby, but when I was finally able to go up there,

    They were acting all confused like they didn’t know what car I was talking about, to have me wait over 30 minutes to come back and tell me that the financing company didn’t approve my loan for the car. I also, had traded my car in which they had never paid off so my car was out for repossession due to them not communicating with the financing company.

  3. Well now I see why the reviews are so low for this company to bad I didn't go to the reviews first

    Well now I see why the reviews are so low for this company to bad I didn’t go to the reviews first,, everyone can’t be wrong. Long story short this company have horrible customer service and extremely bad business ethics. This company tried and charge me 1500.00 to transfer the car to this State.

    I called the place where the car was coming from and there sister store stated that they do not charge a transfer fee to deliver to there dealership only to your home. This took a week for delivery but of course I was mislead into thinking that one of there drivers will go and get the car and it will take 2 to 3 days. So, I place 500.00 down to complete this transaction and once it got here, the company sold the car!!??

  4. I recommend they highly if you like being taken advantage of.

    Bait and switch. They advertised a truck with 55k miles and good price at $ 18k, but it wasn’t on the lot. I called about it, and several days later they called back saying that it was at the Hoover Chevrolet dealer. I made an appointment to see the truck, but when I got there they could’d find the truck.

    While they were looking for the original truck, the salesman was looking at their other inventory, and found another truck with 63k miles, but was a loaded up model at $23k.

    I told the salesman I wasn’t interested in paying that much more. They then went through the apologies for not having the original truck, and they offered and I bought the second truck out the door for $1 9.5k.

  5. I walked in to buy a car from this dealership.

    I walked in to buy a car from this dealership. I was greeted at the door nicely and was excited about my experience to begin. The 2 salesmen I spoke with were both incredibly rude, very depressing, very short with me. When I would point out something wrong with a car,

    one of them told me “Then just don’t buy it. I don’t know what you want me to tell you.” I left immediately. They were CLEARLY not motivated to sell cars or to be remotely nice to their potential clients. I was very mad when I left with the poor quality of help and assistance I received. (or lack there of)

  6. Scammer

    I was contacted by Hendrick Chevrolet with a facsimile check for $38,000. I recently had been discharged from Chapter 7 Bankruptcy and they said they had a special program designed especially for prospective buyers like me.

    I drove to Hendrick from Mobile to right outside of Birmingham. They had one car for me to pick from (and my son said it had just been driven in).

  7. Trash..do not shop here.

    Trash..do not shop here.. $700 “application fees” $500 “administration” fees..and God forbid if you need service it will take forever to get your issue fixed…”if” they can fix it.

  8. Don't waste your time! Management there has a real "I don't give a crap attitude"

    Don’t buy here! Within a period of two years we purchased 3 new automobiles and 1 used automobile at this dealership. Everything is fine until you need them to stand behind their cars..THEY DON’T ! We realized early on that we’d made a mistake buying from them and quickly traded 2 of the new cars and the used car we’d purchased on different manufacturers, but my wife decided to keep her Chevy Cruze that she purchased new in.

    She also purchased the extended warranty. She had to have the transmission repaired once and now with less than 50,000 miles the transmission is leaking again. Of course they want to charge her just to look at it. They are really criminal in their dealings and the cars they sell break down shortly after being purchased and whether you have warranty or not you have to FIGHT to get them to honor that warranty!

  9. Very arrogant and condescending - a bully in fact.

    Then he only wanted to offer half of what our car was worth. Again he asked how did we know what our car was worth. We are not idiots, we did our homework. Then he demanded we put a down payment and when we said no he got mad and wanted to know why. Very arrogant and condescending – a bully in fact.

  10. but have not.

    They said they would bring it to Mobile. I began to feel real foolish and texted the salesman, “would you have let your mother take this deal?” His response was, “what do you mean?” I decided to cancel the deal and did.

    Now I cannot reach anyone at the dealership. They promised to mail my cash deposit in a check, but have not.

  11. I am happy to be part of the Hendrick Family now.

    I came into Hendrick Chevrolet I my son was looking for his first car to get the client adviser was very helpful Devin Alexander Hendrick Chevrolet made it possible for my son to get his first car on his own. I would come back to Hendrick Chevrolet the staff was just friendly in the whole process.

    I see the photos are very helpful in my decision on come into this deanship they really want to make you feel like a family member and not a customer. I am happy to be part of the Hendrick Family now.

  12. Don't waste your time.

    Don’t waste your time. They will tell you they have a vehicle there and available then when you come in, the car is at another lot and you will have to pay a transfer fee if you want to look at it. Bait and switch is not the way to get customers.

  13. I will never shop at this horrible dealership again.

    Even though the full amount went onto my car loan. It has been almost 3 months since I let them know of the refund and have heard nothing from them about them getting the money back to me. I will never shop at this horrible dealership again.

  14. Not only was this completely childish and annoying

    If there were another Chevrolet dealership that had what my husband and I wanted in stock we would not have spent our entire day trying to get a reasonable deal to buy a car. The process was the slowest experience of my entire life.

    They have this ridiculous thing where they clap loudly and annoyingly every time they sell a car to someone and make the buyer strike a gong in the sales office.

    Not only was this completely childish and annoying, but it was extremely embarrassing as well. Next time I am looking to purchase a vehicle I will hope and pray that I can find what I want somewhere other than this dealership.

  15. The car lots of the past are dead, and good riddance!

    Was looking at trucks to maybe trade in on for my Jeep. Lots of inventory. Kasey showed me around and gave me some good options to consider. When I’m ready to pull the trigger, I’ll definitely be back.

    No pushy sales tactics. Just folks looking to put you in a good vehicle. The car lots of the past are dead, and good riddance!

  16. Awful customer service.

    which time they informed me they wouldn’t sell me the truck. BUT THEY would find me another one, and they did. Five years older and double the miles, but at the same price.

    It took me over three weeks to even get my money back. Remember, they were going to hole my check, but deposited it. They ended up tying up my money for over five weeks. Oh yea, I recommend they highly if you like being taken advantage of.

  17. Don't waste your time.

    Don’t waste your time. They will tell you they have a vehicle there and available then when you come in, the car is at another lot and you will have to pay a transfer fee if you want to look at it. Bait and switch is not the way to get customers.

  18. I would say DO NOT go there! Whole experience is a run around!

    I found out they didn’t charge me city or county taxes when I financed. I had to pay over $800 unexpectedly to get my tag changed. I have called the finance manager to let him know,

    he said it was their mistake and would refund some of that $. He’s been out of town and you get how it’s going. If they do refund me, I will change my post. But, I would say DO NOT go there! Whole experience is a run around!

  19. Don't waste your time.

    Don’t waste your time. They will tell you they have a vehicle there and available then when you come in, the car is at another lot and you will have to pay a transfer fee if you want to look at it. Bait and switch is not the way to get customers.

  20. I would say DO NOT go there! Whole experience is a run around!

    I had looked online for a new Tahoe and Hendrick had the best price. There were two black Tahoes that I was interested in. When we got there, Jeremy Ivy put us with a salesman who had been doing this 2 wks. I never got to see the 2 I was interested in. We drove to another lot to see a red Tahoe which had a bonus sticker for extra off.

    We drove a similar Tahoe to the lot, but the one we went to see, didn’t have any gas in it at all and the salesman thought we wouldn’t make it to the gas station. I looked in it and it was very nice. We went back to the dealership to find out the price. It was around $14,000 more than the other, however it was nicer. We were just trying to get a car that day!

    We signed all the paperwork with Lonnie Andry the finance manager. Then we were told we couldn’t leave with it because there was a recall that needed to be fixed the next morning. We left and I didn’t get my car for 2 more days! Then when I went to the DMV to change my tag over, I found out they didn’t charge me city or county taxes when I financed. I had to pay over $800 unexpectedly to get my tag changed.

    I have called the finance manager to let him know, he said it was their mistake and would refund some of that $. He’s been out of town and you get how it’s going. If they do refund me, I will change my post. But, I would say DO NOT go there! Whole experience is a run around!

  21. Never heard a word. Must be roadtesting to Miami.

    Took the church’s(Steel City Community Church) box van to Hendrick Chevrolet in Hoover Wedensday A.M. to have some recalls performed on it. Imagine that, a Chevrolet that has recalls!. Anyway, the service advisor who wrote it up, Darren Pirkle, (after 20 minutes) told me the shop was full and it would take a few days.

    I informed him that as long as I could get it Saturday that was O.K. “No problem” he said, “I will call with updates.” Never heard a word. I called Friday at 1:20 PM, after 3 attempts, I finally got him on the phone. “Let me check to see where he is(whoever “he”is) on it, hold on.” He comes back to the phone and informs me “he” must be on a road test, “I will call you as soon as he gets back.” Never heard a word. Must be roadtesting to Miami.

  22. Bad Services

    I go to the dealership Saturday at Noon and after 20 minutes they finally locate the ticket and give me the truck, un-repaired. In the process of the search I ask “Don’t you have Reynolds & Reynolds operating system for this delaer?”

    The guy helping me says “Yes.” Can’t you look on one of these computers and see the status of the truck repair order?” I ask. “Yes THEY can, I can’t, I’m the new guy.” says the guy I’m talking to.

  23. He is extremely rude!!!

    I had already explained to the salesman I would not be trading a car in and I was paying cash, he said to get the price he was giving me (yes the inflated price) I would have to finance the car for at least three months then I could just pay it off. I was furious and told him they wasted my time by not advertising the true price of the car and I explained why.

  24. Scammer

    I asked him why did it take him three weeks to figure that out, and his response was I’m so sorry I’m not sure how I missed it. I called and had the alert removed, and three weeks later my vehicle was delivered and the paperwork was signed.

    I was told that the finance guy would send me copies of the paperwork I signed so I could get my registration the next day, and that the paperwork would be overnighted.

    That was on 03-MAR-17 and it is now 18-APR-17, and I have not received any paperwork. I’ve called numerous times and left messages for the finance guy and the general manager but NOONE has responded.

  25. Extremely great service.

    Extremely great service. The location is quite convenient as well. Sales were very nice and helpful and although negotiation took a while everything was done perfectly.

  26. Must be roadtesting to Miami.

    Took the church’s(Steel City Community Church) box van to Hendrick Chevrolet in Hoover Wedensday A.M. to have some recalls performed on it. Imagine that, a Chevrolet that has recalls!. Anyway, the service advisor who wrote it up, Darren Pirkle, (after 20 minutes) told me the shop was full and it would take a few days.

    I informed him that as long as I could get it Saturday that was O.K. “No problem” he said, “I will call with updates.” Never heard a word. I called Friday at 1:20 PM, after 3 attempts, I finally got him on the phone. “Let me check to see where he is(whoever “he”is) on it, hold on.”

    He comes back to the phone and informs me “he” must be on a road test, “I will call you as soon as he gets back.” Never heard a word. Must be roadtesting to Miami.

  27. Scammer

    I go to the dealership Saturday at Noon and after 20 minutes they finally locate the ticket and give me the truck, un-repaired. In the process of the search I ask “Don’t you have Reynolds & Reynolds operating system for this delaer?”

    The guy helping me says “Yes.” Can’t you look on one of these computers and see the status of the truck repair order?” I ask. “Yes THEY can, I can’t, I’m the new guy.” says the guy I’m talking to.

  28. Buy a car from Andrew!!

    Andrew Johnson just helped me buy a new (to me) car. He was extremely friendly and eager to help. He was very personable and made me feel at ease through the buying process.

    I gave him a bit of a hard time, but he was so cool and helpful through all of it. I feel like Andrew has my back with this sale and afterwards. Buy a car from Andrew!!

  29. If I could give a negative number I would. Stay away.

    Went in to get some information on a vehicle I saw on their website. I was handed off to a 12 year old salesman who obviously didn’t understand that I was looking for information only. I was then handed off to a so called senior salesman who attempted to use high pressure sales tactics to try and get me to pull the trigger on a vehicle I had never seen.

    Are you kidding me??? Very offensive, very rude, very arrogant and I’ll never set foot in the place ever again. If they’re not getting any $$ out of you they could care less. The general attitude was “here sign this paperwork and do what we tell you to do”.

    The most uncomfortable situation I’ve ever been in at a car dealership. Purchased 3 other vehicles there when it was Ivan Leonard. Never again. Find another Chevy dealer. I wouldn’t recommend Hendrick Chevrolet to anyone. They don’t even deserve a 1 out of 4 stars. If I could give a negative number I would. Stay away.

  30. Never Again

    Called in to see if they would help me recover the radio code for my suburban. They insist on a minimum charge of at LEAST $85 to “Service” my vehicle. the battery had been out while I was working on it and the anti-theft had kicked in.

    This is SUPPOSED to be a simple verification of ownership and a code lookup, not a chance for Hendrick to make a fast buck on a customer. Shame on them.

  31. He blew her complaint off.

    My wife made an appointment for an oil change and tire balance for our 2014 Silverado for 9 am on. Its a 150 mile round trip from our home on Smith Lake in Crane Hill but the oil changes are supposed to be free the 1st year so we decided to use them. The tire balance is a recheck for a problem that was addressed under warranty.

    Ivan Leonard had replaced the tires. She arrived on time and spent 5 hours in the waiting room. It took them until 230 to get done with an oil change and balance that should not have taken more than an hour to do.

    Then when she went to the cashier for a receipt for the repairs that should have been covered by the free oil change deal she was told that she has too many miles on the truck.

    It was for the first year (which we are still in) or 24000 miles, which she is well over (driving from Cullman to B’ham daily) and the recheck for the vibration at highway speeds was not going to be covered either. Ok… we pay and go home.

    Then the fun starts… Wednesday was the only day that week she drove the truck and Hendricks was the only place she went in it. We have other vehicles and she drove one of those instead that week. Friday morning, when she was going to get some Christmas shopping done, she realized that $200 was missing from her center console.

    She called and spoke to someone in their service department who told her that they were not responsible for articles stolen from vehicles left for service. He pointed out that they have a sign in the service write up bay that states this. He blew her complaint off.

  32. The girl behind the desk took my name and info then made a few phone calls.

    I called them after she got off the phone with them and made and appointment to speak to the service manager or general manager about this matter. I arrived 3 hours later and approached the front desk and asked to speak to the general manager.

    The girl behind the desk took my name and info then made a few phone calls. A few minutes later, a sales manager approached me and said he was to address my problem. I explained the events and again asked to speak to the general manager.

    He said he was not available but I could make an appointment to see him the next day. I told him I had already made an appointment. I was there to see him at the agreed time and another visit would require another 150 mile round trip and that was not happening.

    I told him he needed to call someone in charge to come to the lobby to see me about my situation. He said he was the only one who could help me. I then told him I would be outside speaking to Hoover Police, making a report of the Unlawful B&E of my auto (a felony) and Theft of Property. A report was made and I left.

    The next day, I got a call from Alex, the service manager, who said he had been called into the dealership on his off day by the general manager solely to address my complaint. He sounded distressed during our conversation. It was not something he wanted to do. He told me that the dealership was not responsible for anything stolen from cars left for service and that they have a sign that says so.

  33. But it was a great experience! Gotta give credit where credit is due, even if I was only window shopping.

    I was looking for a new car before Labor Day. Something not too feminine but a little sporty. Y’know, that sweet spot between Mascara Black Mazda Miata and Porcelain White Ford Mustang (my two favorite cars of all time).

    A pleasant associate introduced himself and suggested I, being a 28 year-old man that likes to lift things up and set them back down again in place where likeminded individuals do the same thing while listening to #dopeaf beats from my boy Steve Aoki, should consider something a little more to my stature. I’d never considered it, but was open to suggestions as my Taxi Yellow Mini Cooper was not going to make it for another beach run.

    We checked out the Silverado, but I’ve never really been a truck guy. However, I couldn’t escape the allure of a new Malibu. We took it for a test drive, and the car handled like an accountant’s dream!

    Anyways, long story short, my dad wouldn’t co-sign and suggested I use one of the cars from his used lot in Alabaster. But it was a great experience! Gotta give credit where credit is due, even if I was only window shopping.

  34. When you are waiting on site, that is a bit long.

    This was my first time getting my car serviced at the Hendrick dealership. We used to use another local dealership for service, but found them to be a bit shady. My experience with Hendrick was definitely a positive one and I will certainly be back.

    My advisor was pleasant and clearly explained all of the options available for the 45000 mi service my vehicle was due for. I did not feel pressured to add additional services or parts even when it was determined that three of my tires will need to be replaced in the near future.

    The only negative was the wait. It took 2.5 hours to complete the service with a pre-scheduled appointment. When you are waiting on site, that is a bit long.

  35. The salesman we worked with, Jonathan Wood, took great care of us.

    The salesman we worked with, Jonathan Wood, took great care of us. He made sure we found the car we were looking for with all the features we needed, and I had given him quite a lengthy list of specifications we were looking for.

    The finance officer, I think his name was Chris, was also really good to work with. He explained everything quite clearly, and he made sure all the paperwork was in order. It’s never fun shelling out thousands of dollars for a car, but if you are going to do it then Hendrick is where you need to go and Jonathan Wood is who you need to work with!

  36. Was looking at trucks to maybe trade in on for my Jeep.

    Was looking at trucks to maybe trade in on for my Jeep. Lots of inventory. Kasey showed me around and gave me some good options to consider. When I’m ready to pull the trigger, I’ll definitely be back. No pushy sales tactics. Just folks looking to put you in a good vehicle. The car lots of the past are dead, and good riddance!

  37. Kasey Croft was really nice and helpful.

    Kasey Croft was really nice and helpful. I went in the other day to look at Silverado and I was very impressed with his product knowledge. I feel that most dealerships try to scam you out of your money but I was pleasantly surprised that I did not have to haggle for the price I wanted.

  38. I would definitely recommend Hendrick Chevrolet to anyone that asked.

    I got an awesome tour of the lot and wonderful customer service. All my questions were answered in a matter of fact manner and the dealership was great.

    Kacey detailed me on all the details of my car and made sure I was 100% satisfied with my purchase. I would definitely recommend Hendrick Chevrolet to anyone that asked.

  39. I would definitely recommend Hendrick Chevrolet to anyone that asked.

    Kasey Croft was awesome! I got an awesome tour of the lot and wonderful customer service. All my questions were answered in a matter of fact manner and the dealership was great. Kacey detailed me on all the details of my car and made sure I was 100% satisfied with my purchase. I would definitely recommend Hendrick Chevrolet to anyone that asked.

  40. I would tell my family and friends regarding to come and do business with this dealership and also I felt like I got the best deal in town.

    This place was a clean environment and all the salesman looks really good in there blue and red union forms you really can tell that Hendrick is trying to stand out for the other car lots.

    when I was there I meet a great salesman by the name of Devin which was very knowledgeable regarding the type of vehicle me and my family was in the market for. I would tell my family and friends regarding to come and do business with this dealership and also I felt like I got the best deal in town.

  41. I am happy to be part of the Hendrick Family now.

    I came into Hendrick Chevrolet I my son was looking for his first car to get the client adviser was very helpful Devin Alexander Hendrick Chevrolet made it possible for my son to get his first car on his own. I would come back to Hendrick Chevrolet the staff was just friendly in the whole process.

    I see the photos are very helpful in my decision on come into this deanship they really want to make you feel like a family member and not a customer. I am happy to be part of the Hendrick Family now.

Montgomery Highway 1620
Vestavia Hills 35216 AL US
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Reviews:41
Reported Loss :845 $
Severity of Scam :High
Reported by : Anonymous
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