Havertys Furniture

Awful waste of money and time. Too bad

I am just so disturbed since yesterday I could out that Havertys furniture stores as a company has very integrity and honesty with its customers. I have been fighting with them about furniture purchase I made few weeks back. I thought I purchased quality dining room set from them. But in fact I got more drama and bad quality furniture and service that I was hoping for. After many deliveries(like 9 or even more) and many scratches, unfinished edges, dents, many conversations, lies, accusations of me not being present for the delivery, I am sick and tired of arguing and begging to make things right. Compensation that I have received was taken back and I was left with $200 gift certificate and instead $1100 from customer care and & $300 from the store, $140 credit, test of comp was taken back.  I am calling upon President of Havertys Clarence Smith to make things right. If you think on $6000 purchase $340 compensation is fair, after the bad services I receive from your company, many deliveries with ruined merchandise, lost dinners with family, completely ruined 4th of July weekend, wrong accusations, lies and unfulfilled promises and bad service from Top Drawer Customer Service, my moms upset all the time because of this we have a mess in the house and my time spent on the phone, online and going back to the store you people are wrong. Your District Manager for this area can’t do the right think, maybe you can. Please take care of us, at this point I will ask for at least half off or please take this furniture back. Thank You

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1 review on Havertys Furniture

  1. Havertys Furniture Is Not Service Provide.

    We bought a sofa with a lifetime “we’ll replace anything that needs it, even if it gets stained or torn” warranty.

    delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of which they WILL NOT COVER. Awful waste of money and time. Too bad ~ the furniture was nice.

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
Views :