Hamiltons Sofa Gallery

I went back to the store to ensure that I had the right sofa

I am a big fan of pottery barn furniture and thought I would give Hamilton furniture a try. BAD IDEA. I purchased a sleeper sofa from the floor room and got something entirely different. It was the old bait and switch routine. I was so shocked at the difference, I went back to the store to ensure that I had the right sofa. The one in the show room was not the one I received. For the cost, I expected better. Should stick with Pottery barn because what you see is what you get.

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1 review on Hamiltons Sofa Gallery

  1. If I could leave a 0-star review I would! Beautiful recliner, atrocious customer service.

    Jeff, who claimed to be the manager of the store, was exceedingly disrespectful to me over the phone after I had spent over $2,000 on a piece of furniture.

    While attempting to resolve some confusion in a reasonable manner, Jeff proceeded to speak to me in a arrogant, condescending tone and ask questions that were completely unrelated to the purchase of the furniture.

    Horrendous experience, I will not be doing business here again and I will actively tell my friends and family not to do business here.

Parklawn Drive 11711
Rockville 20852 MD US
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Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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