Hamiltons Sofa Gallery

I will actively tell my friends and family not to do business here.

If I could leave a 0-star review I would! Beautiful recliner, atrocious customer service.

Jeff, who claimed to be the manager of the store, was exceedingly disrespectful to me over the phone after I had spent over $2,000 on a piece of furniture. While attempting to resolve some confusion in a reasonable manner, Jeff proceeded to speak to me in a arrogant, condescending tone and ask questions that were completely unrelated to the purchase of the furniture. As several other Dirty Scam reviews also reveal, this employee desperately need a lesson in customer service (and humility). Horrendous experience, I will not be doing business here again and I will actively tell my friends and family not to do business here.

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2 reviews on Hamiltons Sofa Gallery

  1. I didn't buy that day but when I'm ready I will be making my purchase here.

    Hamilton’s was recommended to me by my neighbor. I am in the market for a reclining sofa. I researched every store on Rockville pike one afternoon and after being highly disappointed and discouraged with what I found at the other stores, I was pleasantly impressed with the service and quality at Hamiltons.

    I wasnt sure what to expect when I walked in and found a young lady that was doing 10 things at once.It was a Thursday afternoon. I am a 60 year old man that hasn’t bought furniture in 20 years and found nothing but clerks at the other locations. I was very impressed with the young lady that was managing the store that day. She by far was the most knowledgeable salesperson Id come across.

    I thought the furniture was reasonably priced and the service was superb. I am on a limited budged and found a few things that would meet my needs. I was not followed around and bothered as I did my research, but was given detailed information when I was ready .It was refreshing to see that some company’s have quality people. I didn’t buy that day but when I’m ready I will be making my purchase here.

  2. The sectional is very solidly constructed and the overall quality is high.

    We stumbled upon Hamiltons Sofa Gallery after a very disappointing experience with Bob’s Discount Furniture over the Labor Day weekend. We are new to Maryland and this was our first experience with many of the furniture stores in the area.

    Our customized sectional was just delivered a few weeks ago (by very prompt, courteous, and professional delivery drivers) and we couldn’t be happier.

    We ended up with exactly the size and shape that was required for our oddly shaped living room and the whole experience was substantially better than we expected after the disappointing furniture store visits that preceded our trip to Hamiltons. The salesman, Bill G, was the right mix of attentive mixed with “let us figure out what we want on our own.”

    We thought we knew what we wanted, but it turned out we had missed thousands of possibilities and it took us several hours over two days to arrive at the configuration we ultimately selected.

Parklawn Drive 11711
Rockville 20852 MD US
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Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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