Hager Accounting Inc

This is my first negative review. It hurts me to write it. However, I was so shocked by how Hager Accounting treated me that I had to share my experience.

My husband and I just purchased a house and needed more advice from a CPA.

The 5-star reviews swayed us. I was eager to schedule an appointment with Sabrina Hager and get some quotes.

Both of us have busy careers and young children. We prioritized and took the time to go to this appointment.

Sabrina’s Accounting assistant called me the day before my appointment to inform me that Sabrina was “busy.”

This was the exact reason she gave me. Already, I felt terrible about this.

I gave them another chance and rescheduled.

I asked the Accounting Assistant for confirmation with Sabrina, as my husband and I would have to take time off work again to make the appointment.

It was today. My husband and I rushed to Inner Richmond, even though our infant son was sick.

We were led into a small, cramped, and extremely messy basement that was being used as the firm’s office.

A group of lovely Asian women greeted us; I believe Sabrina’s assistants.

We were shocked at their work environment–literally, four of them crammed into a tiny room haplessly overrun with boxes and papers.

Sabrina’s Assistant sat down with us in another messy and cramped room. Then…it came..proceeded to tell us that Sabrina couldn’t make it to the appointment due to “an emergency.”

I was stunned. I was dumbfounded.

We were apologetic, and the Assistant assured us she would answer all our questions as she worked towards her CPA license.

We asked her several questions, but she didn’t answer them all.

It was painfully awkward. Finally, I looked at my husband and said, “let’s get away from here,” and we went.

This was the worst customer service experience I have ever had.