Guild Mortgage Company
Guild Mortgage Company Has Had DRAMA And Stress
Guild Mortgage Company was recommended to us by our real estate agent.
We initially spoke to the Loan officer by phone and she gathered some basic info.
She then asked us to drop off some financial documents at the office and she said she would get started on the process.
I assumed (wrongly) that she would review the docs we gave her and then set up a meeting.
We waited to hear and WE finally (after two weeks) asked if we could meet with her.
She didn’t seem to think that we needed to meet in person! (customer service?) The whole process was very unprofessional.
We were asked multiple times to bring provide more documentation, which is somewhat understandable but when they are calling every day and saying now we need this, or I forgot to tell you we need that, it gets very irritating.
They should have figured out all the things that they needed before they called a dozen times.
They seemed very unorganized and not on top of things.
To be fair we were a hard case, with self employment income and other issues, and they did work hard to get our loan done.
But they waited until the last minute and then everything was stress and pressure to get it done.
If they had been proactive and not waited until the end things would have gone much smoother.
Just two weeks AFTER the loan was completed we received a letter informing us that the loan was going to be transferred to another loan company (which is common).
The letter stated that we should make our first payment to Guild and then the following month payments would begin to be paid to the new company.
We sent our first payment to Guild in their pre-addressed envelope, but the check was not cashed and the new loan company began calling us asking us to pay.
We called Guild and they said they had no idea why we were told in that letter to make our first payment to Guild since the loan was transferred.
They had lost our check and had no idea where it might be.
We had to STOP payment on the check and pay the new loan company by phone in order to not be late!
To sum it up every thing about Guild Mortgage Company has had DRAMA and stress…
I would say steer clear.
I sent a pay off to this company and had great difficulty getting them to release the loan once it was paid off. I would say steer clear.
Know what you are doing before choosing this company.
My wife and I had a horrible experience with Guild Mortgage. Our closing was delayed 2 different times because of paperwork issues on Guild Mortgage fault. Simple oversights that were just overlooked. This caused us to have to stay in a hotel for almost two weeks, change our movers date two different times and the cost to store our furniture for two extra weeks.
They apologized and waived their fee but also said they would take care of our hotels, extra moving costs and extra bills incurred. Guys what – all talk and no action. They had a chance to do what was right but choose not to. So I decided at that point to share my experience in hopes that you will consider finding a new solution for your home mortgage. Know what you are doing before choosing this company.
Two days later and I still haven't heard a word back.
I called J. Small at the Tucson office for assistance with a VA loan. He told me he would pull my COE that evening and would call me to discuss further. Two days later and I still haven’t heard a word back.
This guy doesn’t have any interest in working with veterans–especially those with specific needs in relation to a home loan. Go somewhere else.
Guild Mortgage was recommended to us by our real estate agent.
Guild Mortgage was recommended to us by our real estate agent. We initially spoke to the Loan officer by phone and she gathered some basic info. She then asked us to drop off some financial documents at the office and she said she would get started on the process.
I assumed (wrongly) that she would review the docs we gave her and then set up a meeting. We waited to hear and WE finally (after two weeks) asked if we could meet with her. She didn’t seem to think that we needed to meet in person! (customer service?)
I would never recommend using Guild Mortgage!
I would never recommend using Guild Mortgage! Sandi Milohov has been nothing but Unprofessional and now vindictive!