Single worst customer service I’ve ever experienced in my life. Jessenia has literally ignored my calls, promised callbacks, not followed through and has been inconsistent every single time we speak to her.
I have tried for over a week to get our surgery scheduled and every time have been advised she’s unavailable, will call you back and then nothing. If this is how they treat people when I’m trying to PAY them,
I can’t imagine how the experience would be once they have my money. Here’s the experience: We went into a consultation and had a very good feeling while we were there. We were advised that my wife was a “easier/minor” mommy makeover and our work would be $23,700.
We mentioned the “Antonio” promotion that was advertised on their Facebook stating that they would provide $2000 off their quote. Immediately the excuses began. Explained that work would have to be completed at the end of October and they are booked until conveniently enough the week after October.
I advised the confusion considering this promotion was just advertised and the “Antonio consultation” wasn’t even scheduled yet. Jessenia responded “yes we might have to extend that.” So we advise we will get our financials together and make a decision.
The very next day we called and spoke to Jessenia who told us “great news! We have an open house that will actually be even better than the Antonio promotion that brings it down $2500 to a total $20200.” Very excited, we knew we would want to move forward.
She said she will call me back once she talks to her manager and it would either be the end of that day or the very next day. Never heard back. Called, told she was busy and would call back. Never called back. Called again the next day, and the next day, and again. Nothing.
We finally get an after hours text explaining that the open house is suddenly more expensive and the cash price is actually $23,250 for the “promotion” which is more than our original quote. She mentioned she’ll see what she can do with the managers and get back to me.
I immediately responded to the text, no response. Apparently she threw her phone and ran away from it immediately after texting me. This was two days ago. Have called yesterday, no response.
Then today, finally received a message that they MIGHT be able to do $500 off the scar treatment but they aren’t honoring any of their promotions. So for the open house they are increasing prices $2500 and claiming a $2500 discount?
Why even run the promotion? It’s a scam and a way to make people think they are saving. I called to clarify why when we talked our price was $20,700 and now it’s back up over $23,000 and of course she is busy, can’t return but will “call me back later today.”
That’s literally the exact words I’ve heard multiple times with no response. If you want to run a professional business, don’t have it run by children. We are heart broken and need to research elsewhere.