I am in the process of getting a loan with Guaranteed Rate and the experience has been nothing short of abominable.
I see these other reviews and the only thing I can think of is that they must have centralized their operations in California now and they simply have no clue about this area anymore.
I started the application process six weeks before my closing date.
I have excellent credit, am way over on income, and was putting 20% down.
Jim Keefe at Guranteed Rate assured me they could close in as little as 7 days because I indicated I’d like to closer earlier but my drop dead was 10/23.
During the next few weeks I asked many times for updates on status.
I was either ignored completely or given vague “we are clearing items” but no specifics when I would ask them what items still needed to be cleared.
The week before closing date, they blocked the application because they said personal property needed to be split out from the dwelling on the homeowners insurance.
My Farmers agent (15 years experience) said he can count on one hand the number of times this request has been made and it was always resolved quickly.
This time it was painful. After numerous phone calls and hand wringing, Guranteed Rate agreed to drop that criterion.
However, apparently they never asked the underwriter, who proceeded to block it again.
Today was supposed to be our closing date.
We are not closing and I’ve been provided no update on when we can close, or what they are doing to get us closer to closing.
Their manager did call my agent and the seller’s agent, both of whom are dumbfounded this is occurring.
This complex was built in 1994 and both of them have bought and sold there with no issues.
Right now I’d give them zero stars if I could.
If they go out of their way try to rectify some of this mess I might raise it, but I am not seeing it right now.
I strongly recommend you avoid using them.
I’ve bought four other properties over the years with four different lenders and had zero issues.
Dealing with them has been a nightmare.